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Customer Service Reps and Dispatchers (CSR/DSR)

Lindstrom Air Conditioning Pompano Beach ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

General Info
Job Type: Full-Time
Minimum Years of Experience Required: 3 Years
Minimum Years of Education Required: High School/GED
overtime Available
Speciality: Residential
Must be Authorized to Work in the US

Company Info

Our company goal is to make sure that "Pops" tradition of 100% customer satisfaction lives on today. Lindstrom is proud of our tradition of excellence serving homeowners and businesses in Florida.



Job Description

The role of the CSR/DSR is to insure all customers are well communicated and informed about service call scheduling. Your goal is complete satisfaction.

Job Duties:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying customer's needs and clarify customer's information in order to provide solutions
  • Schedule and coordinate all maintenance and service calls
  • Maintain the Service and Maintenance Technicians daily schedules
  • Insure the service calls are properly completed
  • Schedule any return trips with the customers if needed
  • Dispatch service technicians, one call at a time
  • Monitor the dispatch board to insure technician are productive

Job Requirements:

  • Previous experience in a Call Center support role
  • Strong phone and verbal communication skills with active listening skills
  • Ability to multi-task, set priorities and manage time effectively
  • Attention to detail
  • Data Entry: Ability to enter accurate information and post invoices
  • Ability to type 45 WPM



Benefits
Medical Insurance
Dental Insurance
Life Insurance
Retirement Beneift
Disability Insurance

  • Paid holidays
  • Paid time off
  • Technical training
  • Incentive compensation programs
  • Supplemental health benefits

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Lindstrom Air Conditioning

Address

Pompano Beach, FL
USA