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Customer Service Representative
Linde Canada Inc. Edmonton, AB

Customer Service Representative

Linde Canada Inc.
Edmonton, AB
Expired: over a month ago Applications are no longer accepted.
  • $48,000 Yearly
  • Vision , Medical , Dental , Life Insurance
  • Full-Time
Job Description

Key Accountabilities:

  • Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
  • Initiate dispute resolutions, including preparation of backup documentation as required
  • Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
  • Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
  • Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements
  • Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
  • Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
  • Coordinate account financial adjustments, offsets, write-offs, and payment research
  • Facilitate invoice payment by promoting various software tools available to our customers
  • Covering team members’ leave (vacation, medical, etc.) and filling in as required

Qualifications:

Required Qualifications:

  • Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience
  • 2 years of customer service experience in a fast-paced environment
  • A keen eye for detail and problem-solving
  • Strong customer service skills and professional demeanor
  • Excellent communication and interpersonal skills
  • Capable of working both individually and as part of a team, sometimes with minimal supervision
  • Ability to multi-task and maintain calm under pressure
  • Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development
  • Solid working knowledge of MS Office, especially Word & Excel
  • A positive attitude and collaborative spirit – with the ability to work as part of a diverse team

Preferred:

  • Background in Accounting, Accounts Receivable, Credit and Collections strongly preferred
  • Experience using ERP software, JD Edwards preferred
  • Ability to work with data and reporting software tools

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Company Description
Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

For more information about the company and its products and services, please visit www.linde.com.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.
Why Work Here?
We offer a competitive salary, a comprehensive flex-benefits plan, a pension plan, tuition reimbursement, employee discounts and much more!

Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company and its products and services, please visit www.linde.com. At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Address

Linde Canada Inc.

6704-50th Street

Edmonton, AB
CAN

Industry

Business

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