Sales Assistant

A successful and established CERTIFIED FINANCIAL PLANNER™ professional is seeking a qualified professional to join her team in the important role of part-time Sales Assistant (21-24 hours per week).

This position requires excellent customer service and problem-solving skills which helps the candidate to confidently provide information to the advisor and clients in a reliable, efficient and professional manner.

Candidate must be extremely organized, detail-oriented and a self-starter.

Responsibilities:

Client Services:

• Responsible for client contact which includes communication by phone, email and text
• Assist clients with service needs, including general account questions, account changes, loans and withdrawals
• Perform research to answer questions
• Enter notes into Customer Relationship Management (CRM) system for all client interactions
• Accept trade requests from clients and/or advisor and process transactions
• Ensure that Required Minimum Distributions are taken
• Inform financial advisor of client issues of significant concerns

Paperwork:

• Prepare and process paperwork for new business. Includes paperwork for mutual funds, annuities and life insurance products
• Responsible for all service paperwork
• Respond to and correct paperwork not in good order
• Create a follow-up system to ensure that outstanding paperwork and asset transfers get completed

Client Appointments:

• Maintain Advisor’s Calendar
• Schedule and confirm client appointments by email, phone and text
• Appointment preparation - prepare Albridge reports, collect annuity and insurance statements, provide advisor with meeting notes and brief  on any outstanding client needs/issues

Marketing:

• Responsible for executing marketing tasks through Broadridge/Forefield, including monthly newsletters and greeting cards
• Make quarterly phone calls to clients

Licensing:

• Complete insurance company appointment paperwork for Advisor

 Other:

• Stay updated on industry and company rules and regulations
• Attend branch operations meetings and sales assistant conferences
• Submit correspondence and sales material to compliance for review
• Other projects and tasks as assigned

Knowledge/Experience:

• Customer service experience
• Investment/brokerage operations experience or sales support a strong plus

 Software Experience:

• MS Outlook, Excel, and Word
• Ability to learn internal and external software systems

Skills: 

• Strong customer relations skills
• Strong oral and written communication skills
• Detail-oriented
• Organizational and time management skills (i.e., ability to manage and prioritize tasks)
• Ability to work independently
• Problem solver
• Critical thinker
• Ability to anticipate client and advisor needs
• Ability to work under deadline

Education/Training:

• Industry experience and FINRA Series 6/7 and Series 63 registrations desired, but not required