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PM&R - Patient Care Coordinator

Lightyear Health
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Lightyear Health is looking for a fully-remote Patient Care Coordinator to support Physical Medicine & Rehabilitation services for equitable access to high-quality care.

We are a healthcare technology startup that is changing what it means to age. By delivering accessible, proactive, specialty care to post-acute care facilities, our aging patients and their caregivers can live a life of dignity, fullness, and joy. Using our proprietary technology and expertise in complex care, our team collaborates with individuals, families, and caregivers to design personalized care plans that address the holistic needs of each patient.

To help us achieve our mission, we are looking to hire a Patient Care Coordinator who follows through on patient care and envisions a world where every aging patient has access to the world's best healthcare. This is a full-time remote role serving patients and will report to our Practice Manager.

As a key member of our Clinical Operations - Physical Medicine and Rehabilitation team, here's what you'll do:

Key Outcomes:

  • Be a liaison daily between our patients, patient stakeholders, colleagues, and external parties
  • Provides information on the scope of Lightyear Health's services including the physician medicine & rehabilitation (PM&R) service offering, in-person skilled nursing facility (SNF) rounding model and value-add of services
  • Supports PM&R clinician team daily with pre-access activities for PM&R Skilled Nursing Facilities
  • Virtually rooms and interviews patients by gathering medical, mental, and social history for individualized care plan
  • Reliably documents PHI into patient's EHR, and maintains communication with clinician team to ensure chart accuracy and completeness, in accordance to HIPAA compliance
  • Validates patient's medical insurance benefits, confirms prior-authorization or referral needs by collaborating with Revenue Cycle team

The most important skills for the role are*:

  • Ability to problem-solve in the moment and flag issues appropriately
  • Strong written and verbal communication
  • Showcases the ability to collaborate effectively with diverse stakeholders
  • Demonstrated ability to quickly and proficiently understand and absorb new information
  • Dependable, reliable and punctual
  • Showcases a "do what it takes" attitude and shows a willingness to pivot direction as needed

In addition to the above, it would be great if you also had: 

  • At least 2 years of experience in one of the following role types: Medical Assistant, Medical Administrative Assistant, Patient Care Coordinator, Unit Assistant, Patient Services Representative, Patient Access Representative
  • At least 2 years of experience working in a medical setting (e.g. you've supported clinicians, interacted with patients and have used an EMR before)

*We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. 

Our vaccination policy for all clinical staff aligns with CDC's guidelines, including the Covid-19 vaccine and booster. The clinical team at Lightyear Health is responsible for meeting and complying with our credentialing verifications processes, clinical standards, health screenings, and vaccination policies at all times. 

Interested? Great! Here's what you should know:

At Lightyear Health we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.


We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $42,000-$50,000 annually. The exact salary will depend on (1) how many years of relevant and transferable experience you bring to the role and (2) the internal level at which you are  hired in relation to our career development framework. All full time team members also receive meaningful equity in the form of a stock option grant.

Benefits for full-time W-2 employees include:

  • 30 days of paid time off (PTO) per year, up to 10 of which can roll over to the following calendar year
  • 12 weeks of fully paid parental leave
  • Generous employer paid medical, vision, and dental health plans
  • 401(k) plan with an employer match of 1% of annual salary
  • Stock option grants 
  • Employer sponsored continued learning stipend
  • Internet reimbursement and home office budget allowance for remote employees

More about us: 

  • Team size: we have a diverse team of just under 100 (and growing!), made up of clinical and non clinical individuals all driven by our mission 
  • Remote-first team: we are a distributed team across the US and Canada - we value collaboration and relationship building while respecting our team's geographies and time zones 
  • Transparency: we host bi-weekly All Hands meetings where new employees are introduced, company updates are shared, and no question is too big or too small to be answered 
  • Affinity Groups: From LGBTQ+ to POC groups, we understand that everyone benefits from building community with people who share common identities or experiences
  • Markets: Lightyear Health partners with facilities in the US, currently providing care for patients in California, Texas, and Virginia

Lightyear Health


Philadelphia, PA



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