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Customer Service Coordinator

Lightning eMotors
Loveland, CO
  • Expired: January 19, 2022. Applications are no longer accepted.
Position: Customer Service Coordinator

Reports to: Sr. Customer Service Manager

Location: Loveland, CO

Division: Customer Service

Compensation: $40,000 to $67,000; DOE

About Lightning

The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors designs and manufactures zero-emission all-electric medium- and heavy-duty vehicles, including delivery trucks, shuttle buses, passenger vans, chassis-cab models, and city transit buses. The Lightning products include best-of-class commercial EVs based on leading legacy platforms like the Ford Transit 350HD passenger and cargo vans, Ford E-450 shuttle bus and cutaway models, Ford F-59 step/food van, Ford F-550 cargo trucks and buses, Chevrolet 6500XD Low Cab Forward model, and 30-foot, 35-foot, and 40-foot transit buses.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing company, and we just went public! This enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About Our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at:

Position Summary

This position is responsible for coordinating with customers, supervisors, manager, and technicians to provide service to customers and will triage incoming customer concerns, perform basic vehicle troubleshooting, and document information. This role requires document management, data entry, and some logistics coordination skills. Some travel (up to 25%) as well as some night, weekend, and overtime hours may be required.

Responsibilities
  • Initiates automotive services and assists in determining services required for vehicle performance problems.
  • Determines and documents reported problems including symptoms description, clarifying description of problem, verifying vehicle maintenance records, and examining service schedules.
  • Prepares repair orders and communicates services required/requested
  • Builds and maintains customer relationships by communicating plans of resolution, expected completion times, and providing clear information in addition to answering questions or concerns.
  • Maintains detailed vehicle records by capturing problems reported, corrective actions, and ensuring information is entered correctly in the service database
  • Establishes vendor relationships.
  • Troubleshoots problems and conducts root cause analysis to prevent reoccurrences.
  • Participates in educational opportunities and fosters a culture of safety and compliance.
  • Other duties as assigned

Competencies
  • Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
  • Problem-solving: Possess effective decision-making skills and ability to use analytic methods and tools to understand, predict, and/or control service operations. You should be able to analyze data, troubleshoot issues, and utilize both critical and creative thinking.
  • Communication: Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
  • Time management: Ability to manage multiple priorities simultaneously, work independently, meet deadlines, remain organized, and focused on work in a dynamic environment.
  • Team-oriented: You should be proactive and bring a balanced perspective when handling conflict or stressful situations. Have an understanding of technicians and be able to breakdown complicated topics in order to assist others.

What we require: (education, experience, certifications)
  • Associate’s degree in Business/Business Management, Communication, or related field; or equivalent work experience as a service supervisor or coordinator
  • Minimum 1 year of customer service experience or service advisor role
  • Advanced computer and data-entry skills; proficiency with Microsoft Office Suite, service tracking software, and basic networking
  • Ability to work overtime, evenings, or weekends as needed to support customer-base
  • Must possess and maintain valid driver’s license with safe driving record

What we prefer: (education, experience, certifications)
  • Bachelor’s degree in Supply Chain/Logistics Management, Business, Communication, or other related field
  • 2+ years in customer service; service advisor role highly preferred
  • Demonstrated experience in equipment, vehicle, or technology maintenance
  • Experience in automotive, manufacturing, or technology industries
  • Demonstrated experience with vehicle service or ERP software programs

Physical Requirements
  • Ability to lift 30-50 pounds.
  • Possess manual dexterity to put parts or pieces together quickly and accurately.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to stand, bend/stoop, squat/crouch, climb, kneel and twist.

Benefits offered:

Once hired, employees are offered generous benefits package including:
  • Medical, Dental, Vision insurance
  • Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
  • 401(k)
  • Paid time off (accrued)
  • Paid holidays
  • Short and Long-term disability
  • Life insurance
  • Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.

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Lightning eMotors

Address

Loveland, CO
80537 USA

Industry

Business

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