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Call Center Representative (OCR)

Lighthouse Insurance Group Cleveland ,OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: life_insurance, medical, vision, 401k, dental
Job Description

 

Independence, Ohio

Full Time, Permanent


Schedule: Monday-Friday 10:00am-7:00pm (extended hours and weekends during peak business time available)

 

Start Making Real Money!
Lighthouse Insurance Group (LIG) is a Top Employer in Northeast Ohio, changing the way individuals across the country shop for and enroll into healthcare products.  We are known for our innovative practices in the healthcare industry by implementing the latest technology; making the member experience seamless including the ease of understanding a complex purchase.  This year our focus is finding culturally driven individuals to join our growing team that are seeking a dynamic career with significant earning potential and tremendous advancement opportunities.


Position Summary:


LIG is seeking call center representatives to support our sales team in generating opportunities, handling call volume, and directing calls to the proper areas within the company.  This role will be part of the initial contact team for customers interested in the healthcare products that LIG offers.


LIG offers a competitive benefits package, which includes:

  • Competitive base pay plus incentive pay
  • Group Healthcare Plan
  • 401k with matching company contribution
  • Health Savings Account
  • Paid Time Off
  • Company training
  • Accelerated career advancement


Essential Duties and Responsibilities:

  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers to speak with a licensed sales representative.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Lend support to members and prospective customers when applicable.
  • Engage in proper call handling and etiquette.
  • Assist in new partnership call campaigns with ease of transitioning.

 

Specific Knowledge, Skills and Abilities:

  • Collections and insurance sales experience is a PLUS, but not required!
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone.
  • Must possess and demonstrate strong influencing and closing skills.


Minimum Required Qualifications:

  • Must be 18 years of age or older.
  • Must have a High School Degree or Equivalent.
  • Criminal background check required.
  • LIG is an Equal Opportunity Employer.
Company Description
LIG (Lighthouse Insurance Group) was founded in 2009 and has successfully distributed more than 60,000 insurance policies nationwide. In 2015 Lighthouse Insurance Group was named #1 on Crain’s 50 Fastest Growing Companies in Northeast Ohio. Since then we have continued to pride ourselves on our industry leading technology, product portfolio, and customer satisfaction. Our culture is people-oriented, professional, accountable, and innovative. We provide competitive compensation packages, benefits, and a fun work environment that encourages a work/life balance. We are your fastest way to great advice!

Lighthouse Insurance Group

Why Work Here?

Full Benefits & Guaranteed Income! Professional Fun Culture! Exponential Growth Opportunity!

LIG (Lighthouse Insurance Group) was founded in 2009 and has successfully distributed more than 60,000 insurance policies nationwide. In 2015 Lighthouse Insurance Group was named #1 on Crain’s 50 Fastest Growing Companies in Northeast Ohio. Since then we have continued to pride ourselves on our industry leading technology, product portfolio, and customer satisfaction. Our culture is people-oriented, professional, accountable, and innovative. We provide competitive compensation packages, benefits, and a fun work environment that encourages a work/life balance. We are your fastest way to great advice!

Address

6100 Rockside Woods Blvd N Suite 310
Cleveland, OH
USA

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