A Client Care Coordinator serves as a liaison between clients and health care providers, such as doctors and behavioral health providers and payor sources. It's his/her job to coordinate care on behalf of a client while also serving as an advocate for the individual’s care. As a professional, he/she offers an important service to the vulnerable elderly or individuals with disabilities living in the community. He/she also offers support and and guidance to clients when other medical professionals are unreachable.
A focus on improving the health and well-being of, and strengthening the system of services for, individuals with special health care needs and their families by enhancing the client/family-centered home care services.
The care coordinator is the link that connects the client and family with services within the agency, between various LTSS specialty settings. Effective care coordination functions efficiently when provided in the context of the team setting within the HCSSA with an identified care coordinator.
The needs of individuals served by HCSSA often require complex care from numerous agencies. Without a care coordinator within the home care service model to assist with navigating the maze of services and programs, disconnects in services occur resulting in duplication or elimination of needed services. Families of individuals with special needs are often bombarded with added responsibilities, having a care coordinator to assist with coordinating referrals, communicating with other agencies, interpreting medical reports or managing continuous communication improves client/family satisfaction. Individuals who have a strong relationship with providers report greater satisfaction with health care services, reduction in family needs, caregiver strain, decreased school/work absences.
Care Coordination within in-home care is a multifaceted approach to delivering quality, family centered patient care. The care coordinator has a very rewarding and integral role in being the pivotal point of the team. Communication is greatly improved when a care coordinator manages the team effort in addition the “go to” person which literature states decreases use of ER visits and improves patient satisfaction.
An integrated care coordination infrastructure is an important component needed to create a high performance healthcare system. The high performance healthcare system promotes the efficient use of limited resources. In addition, decreased inpatient days result in a cost savings for the health insurer stakeholders and taxpayers.