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Sales Coordinator

LightHouse Business Information Solutions Albuquerque, NM
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for a Sales Coordinator. This role will be an integral part of the business, supporting the sales function. This role will ensure client satisfaction by entering, handling, expediting and escalating orders for all company quotations. As the Sales Coordinator, you will forward company growth by ensuring quotes are complete and accurate. The Sales Coordinator will excel at providing post-sales monitoring, escalation, and resolution support working closely with Client Service to ensure complete client satisfaction. This role will collaborate with Procurement and order processing to facilitate a superior client experience.

Essential Functions:

Creating and processing sales quotes according to company service level agreements to ensure client satisfaction

Track and manage sales opportunity details in our CRM

Track and manage sales orders in our CRM and coordinate with the respective teams to appropriately manage service level agreements

Communicate status of sales orders for any issues impacting client delivery and satisfaction

Support the management of customer accounts by following up with clients for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other problems

Assist in maintenance of our CRM system

Maintain updated information in the client database, such as contact names, authority levels, phone numbers and email addresses

Provide administrative support to the Sales Manager including revenue tracking, product performance to budget, and other departmental reporting

Provide post-sale monitoring to ensure complete client satisfaction

Ensure company policy is adhered to

Other tasks as assigned

Knowledge, Skills & Abilities

Exceptional client service skills

Strong data entry skills and an excellent attention to details is required

Strong analytical, organizational, and time management skills

Ability to develop positive working relationships within the organization

Well-rounded with ability to multi-task and quickly switch focus

Ability to set realistic expectations and meet commitments, build trust

Excellent written and verbal communication skills

Pro-active, quick-learner and self-starter

Team player

Proficient with Microsoft Office suite of products

Experience with CRM software is preferred

Value Added Reseller experience is preferred

Success Metrics

Perform all Essential Functions

Exhibit LightHouse Core Values on a daily basis

Success Metrics can and will change based on company strategic direction

Experience, Certifications & Education

Minimum 2 years in an sales or administrative role, preferably in a professional services firm

Physical Demands & Work Environment

This description of physical demands and work environment is representative of those that must be met by the person in this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position operates in a professional office environment. While performing the duties of this job, the person in this position must be able to operate computer equipment, printers, cell phones, desk phones, and other office equipment. This position frequently communicates with clients, vendors, and team members and must be able to exchange accurate information in these situations. Must be able to frequently remain in a stationary position. Must be able to frequently move about inside the office to access equipment, files, etc.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LightHouse is an Equal Opportunity Employer.

LightHouse Business Information Solutions

Why Work Here?

We are growing! Come and grow personally and professionally with us.

At LightHouse, we’re more than a technology provider: we’re your partner. We’re a group of technology experts who take the time to get to know you. We’re here to guide you through tough choices and help you understand your options. We are driven by your success. We love the world of technology, but at the end of the day, technology isn’t our passion. Our passion is our clients: our passion is you.

Address

Albuquerque, NM 87107
Albuquerque, NM
USA

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