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Information & Outreach Specialist

Lifeways Community Mental Health Jackson, MI
  • Expired: 17 days ago. Applications are no longer accepted.

Under the direction of the Strategic Relations, Director and 2-1-1 Manager along with the day to day supervision from the 2-1-1 Supervisor, ensures that phones are answered, accurate information provided and calls are triaged appropriately. This position is responsible for exceptional customer service and support to consumers, LifeWays staff, network providers, and the community. This position also provides follow up calls for various projects.

Essential Functions:

  • Responds to telephone inquiries concerning the availability of services provided by the public, community resources and LifeWays.
  • Collects, enters and updates caller information into appropriate electronic record systems in compliance with contract and reporting requirements stipulated by funding partners.
  • Provides outbound calls utilizing motivational interviewing techniques to follow up with callers who have recently accessed services, enhance engagement in services and empower callers with information and referrals for various initiatives.
  • Works independently and collaboratively with team toward achieving program dashboard (quality assurance) goals.
  • Serves as a backup for Information and Referral Specialist, as needed.

Education/ Certifiaction/Licensure:

  • Associate's degree in related field.
  • CIRS (Certified for Information & Referral Specialist) upon hire
  • Mental Health First Aid Training, upon hire
  • Must have reliable transportation*

*LifeWays vehicles are provided to employees for the purpose of transporting consumers; employees must possess a valid MI motor vehicle operator's license and verification of an acceptable driving record. Personal vehicles may be used for company business when drivers meet the following; valid MI motor vehicle operator's license and proof of personal vehicle insurance in accordance to guideline.

Lifeways Community Mental Health

Why Work Here?

Awesome company that assists both Jackson and Hillsdale county residents.

LifeWays Community Mental Health has provided behavioral health services to residents of Jackson and Hillsdale counties since 1966. We primarily serve county residents who have Medicaid, Healthy Michigan Plan, or are uninsured who also have a diagnosed severe mental illness, intellectual/developmental disability, substance use disorder, or co-occurring disorders. A wide variety of behavioral health treatment options are available through our Provider Network of over 40 behavioral health providers located locally and throughout Michigan. Our Mission: LifeWays inspires hope and promotes life-enhancing recovery. Our Vision: We envision a fully integrated healthcare network that supports individuals in our community to reach their full potential. Our Values: We value exceptional service, person-centered care, innovation, integrity, strategic partnerships, and compassion. We Serve Jackson and Hillsdale County Residents: Adults with Mental Illness Persons with an Intellectual/Developmental Disability Persons with a Co-Occurring Disorder Youth with Serious Emotional Disturbances AND Medicaid Healthy Michigan Uninsured (on a case by case basis) Underinsured (on a case by case basis) If you would like more information about LifeWays, who we serve, and how we operate, please call our Customer Services department at 517.780.3332 or contact us through our Contact page at


Jackson, MI