Customer Care Coordinator

Description

 Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent. 

As part of the Customer Care Team, you will assist prospective customers, and support the sales team.

 Key responsibilities include the following: 

Answer incoming phone calls, assisting customers and other callers. 

Respond to web inquiries (including live chat)

  Respond to email inquiries. 

Schedule appointments for sales representatives.

  Work with sales consultants to create quotes and presentations.

  Assist customers with identifying funding sources for products.

  Maintain customer information in system.

Lifeway Mobility offers a competitive pay and benefits package (Medical, Dental, Vision, 401K, PTO, etc.), a friendly and supportive work environment, and room to grow with this growing company. 

Requirements

Our ideal candidate will have the following qualifications: 

At least two years' customer service experience, including heavy telephone use 

High school diploma

  Ability to juggle phone calls and computer tasks

  Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) system

 Lifeway Mobility is an Equal Opportunity Employer.