Standard evening hours are from 3pm to 11pm but can vary based on season and business needs. During peak periods hours could be varied (example: 7pm to 7am).We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.The IT Desktop Support Administrator role is to provide a point of contact for users to receive support within the organization's manufacturing operation.
This includes troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading all Linux, Windows 7/10/2012 systems in a 24/7 fast-paced, dynamic Internet/e-commerce production environment.The ideal candidate must take ownership of their area and have a clear customer focus, exceptional communication and people skills, and solid technical abilities. The candidate must be able to work effectively within a team of 3-4 application engineers and work independently under minimal supervision. The candidate must be able to explain technical concepts to non-technical persons, have strong analytical, written, oral and presentations skills, and be a self-starter with a collaborative spirit.Primary Responsibilities: Focal point for communication and escalation amongst supervisors, technicians, engineering, and Internet operations The role provides implementation and support for production printing hardware and software systems Configuration and troubleshooting of complex hardware, custom built applications, storage, configuration management and general automation The role requires 24/7 on-call support and occasional racking of servers and cable management Assist software engineering team in developing, testing, deploying, and supporting new systems Support 3rd party applications Provide training and guidance of contract support prior-to and during peak season Provide configuration and troubleshooting for desktop/laptops, desk phones, and PC peripherals Account creation/modification within Windows Active Directory/Microsoft Exchange Utilize patch management to ensure PC hardware is current Track and maintain internal assets and inventory Requirements: 2-4 years administrating in a Windows operating system environment* Must be results driven and works well in a team-oriented, collaborative environment.
Strong customer service orientation Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.) Server and desktop hardware configuration and build experience, familiarity with both hardware of software RAID Supporting a build/release process • Excellent documentation skills and ability to communicate effectively with technical and non-technical audiences Highly motivated to solve problems; proven troubleshooting skills and ability to analyze problems by type and severity Understand complex relationships between components of production systems Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals Desirables: Linux, Cygwin, Apache/Tomcat Implement effective Microsoft Windows Group Policies Ghost or similar imaging utility/software Windows patch management utilities: WSUS/SMS/IBM Big Fix/SCCM.* Cisco IOS, LAN/WAN technologies and working knowledge of switches, routers, and firewallsNOTE: The scheduled working hours for this role will vary based on business needs.#ZR#LI-CS1