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Desktop Support Technician I

Lifespark
Saint Louis Park, MN
  • Expired: February 21, 2022. Applications are no longer accepted.

Lifespark, headquartered in St. Louis Park, Minnesota, has been sparking lives for over 16 years and it is time to take our “Whole Person Senior Care” model to a greater reach. Lifespark has an award-winning culture – Twin Cities Business Journal as Best Places to Work 2021 winner, and Star Tribune both National Top Healthcare Industry Workplace 2021 & Top 175 Minnesota Workplace 2021. We are focused on breaking the roller coaster of the health care crisis--stopping re-hospitalizations. With our Lifespark ExperienceTM, we are improving the journey for people in the second half of life, using proactive guidance and just the right level of support to create a pathway to living a more meaningful and gratifying life. In short, we spark lives. 

Lifesprk Benefits include: 

  • Annual Reviews/Raises
  • Paid Time Off – Vacation Time 
  • Medical, Dental, Vision benefits for Full Time Hires 
  • Short-Term Disability & Long-Term Disability Insurance 
  • Life Insurances 
  • 401k + Company Match for full-time and part-time employees 
  • Referral bonuses 
  • Career path to other positions within our growing company! 

We are seeking a Desktop Support Technician I

Location: Main Office

Schedule Monday – Friday 8:00am-5:00pm

Position Functions and Responsibilities

  • Provide first level Deskside support by identifying, analyzing, and solving customer reported problems with systems/applications, over the phone, email, instant messaging, and in person
  • Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
  • Determine when tickets need to be escalated to other levels or groups and escalate them accordingly
  • Report progress to clients and notify them of resolutions
  • Act as translator and liaison between users and internal IT
  • Create tickets for all client interactions
  • Create both internal and user-facing documentation
  • Participate in a rotating on-call 24x7 shift
  • Support walkup user inquiries and create tickets from these interactions
  • Support and troubleshoot software applications
  • Support and troubleshoot hardware (laptops, printers, phones, tablets)
  • Manage work to meet business requirements and service level agreements of Lifespark
  • Follow established protocols for HIPAA compliance and other security client records
  • Professional demeanor: adhere to all performance standards in Lifespark Employee Handbook
  • Additional responsibilities as assigned

 

Qualifications

 

Education

  • Associates degree in Computer Science or equivalent work experience

 

Knowledge, Skills and Abilities

  • 1-3 years of experience with helpdesk/desktop support in a professional environment (healthcare environment preferred)
  • Ability to support a rotating 24x7 on-call shift
  • Must be able to prioritize own work and manage time accordingly
  • Advanced level knowledge of Windows 10 operating system and Microsoft Office 365
  • Experience with installing and configuring software on windows-based computers
  • Experience with computer hardware and components for desktops and laptops
  • Experience configuring corporate email on person mobile devices
  • Ability to support remote users via phone, remote access, VPN
  • Experience supporting mobile devices (phones, tablets)
  • Background in managing tickets through a ticketing system (FreshService preferred)
  • Requires strong problem solving, time management, flexibility, and communication skills
  • Must have the ability to multi-task, organize and document many tasks at one time
  • Must have a strong background in Customer Service
  • Experience supporting EMRs preferred
  • Must have a data-capable smartphone for authenticators and business applications

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law. 

#LSCORP

Lifespark

Address

Saint Louis Park, MN
0 USA

Industry

Technology

View all jobs at Lifespark