POSITION SUMMARY: Under supervision of Program Management, performs duties in support of therapeutic services and provides comprehensive direct support services which are structured to meet the needs of an adult population composed of SMI, dual-diagnosed and/or referred persons. Assists members with benefit applications, obtains member financial information, cooperates with and advises staff, members and families regarding benefit issues, provides training to staff regarding benefits; performs related duties as required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
Accepts member referrals for assistance.
Ascertains member benefit needs by interviewing members to complete application. Assists members with gathering all pertinent information for application processing and copying. Initiates, tracks and assists members during and after the application process.
Monitors the completion of financial information forms and any benefit applications deemed appropriate for members. Obtains verification from outside agencies when necessary.
Facilitates AHCCCS eligibility and ongoing monitoring. Inspects and screens financial information evaluations completed by others for accuracy and enters data into J-Walk system when needed.
Trains and assists clinical liaison’s case managers at designated sites in the completion of financial information forms and collection of insurance benefits.
Gathers insurance information.
Analyzes benefit issues and recommends course of action.
Trains and disseminates benefit information to staff.
A High School Diploma/GED and one year of relevant work experience
Shared experience, preferred. A shared experience is defined as personally (or a family member) utilizing privately or publically funded behavioral health services, to include substance abuse treatment or having a family perspective of recovery
- Background Check
- Minimum typing speed of 25 wpm
Must be 21 years of age