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Patient Benefit Eligibility Specialist

LifeWell Behavioral Wellness Phoenix, AZ

  • Salary $13 to $16 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

POSITION SUMMARY: Under supervision of Program Management, performs duties in support of therapeutic services and provides comprehensive direct support services which are structured to meet the needs of an adult population composed of SMI, dual-diagnosed and/or referred persons. Assists members with benefit applications, obtains member financial information, cooperates with and advises staff, members and families regarding benefit issues, provides training to staff regarding benefits; performs related duties as required.


The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.

  • Accepts member referrals for assistance.

  • Ascertains member benefit needs by interviewing members to complete application. Assists members with gathering all pertinent information for application processing and copying. Initiates, tracks and assists members during and after the application process.

  • Monitors the completion of financial information forms and any benefit applications deemed appropriate for members. Obtains verification from outside agencies when necessary.

  • Facilitates AHCCCS eligibility and ongoing monitoring. Inspects and screens financial information evaluations completed by others for accuracy and enters data into J-Walk system when needed.

  • Trains and assists clinical liaison’s case managers at designated sites in the completion of financial information forms and collection of insurance benefits.

  • Gathers insurance information.

  • Analyzes benefit issues and recommends course of action.

  • Trains and disseminates benefit information to staff.


  • A High School Diploma/GED and one year of relevant work experience

  • Shared experience, preferred. A shared experience is defined as personally (or a family member) utilizing privately or publically funded behavioral health services, to include substance abuse treatment or having a family perspective of recovery

  • Background Check
  • Minimum typing speed of 25 wpm
  • Must be 21 years of age

LifeWell Behavioral Wellness

Looking to make an impact? You’ve found the opportunity. At Lifewell, you’ll join a team passionate about providing hope, healing and health to the ones we serve. Our mission drives us, and you’ll see this in our desire to help others reach a balanced mental health lifestyle. We align our thinking on three values: person-centered, evidence-based and quality-driven. Just as much as we care for those we serve, we care for our employees. We provide career growth paths to encourage personal and professional development and flexible shifts so you can focus on what’s most important. Come alongside others to encourage self-value and hope. Come alongside us and watch lives change!
Posted: over a month ago