POSITION SUMMARY: Under supervision of the Clinical Support Specialist Supervisor, performs work in support of those providing services to an adult population composed of persons with substance-use disorders, SMI, dual-diagnoses and/or referred persons. Responsible for providing excellent customer service, administrative and clinical support, as well as ensuring accurate and timely data collection, reporting, and electronic medical record maintenance; performs related duties as required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
- Greets and directs clients and visitors to appropriate staff with courtesy and respect, adhering to behavioral health ethical standards and the concepts of Lifewell’s Code of Ethics statement; complies with all safety policies and procedures in the assigned area.
Schedules appointments, ensures service tickets are in order, collects new client information for the electronic medical record, collects and validates insurance information.
Records no-show and appointment changes.
Receives client payments or copayments and issues receipts.
Compiles clinical information as requested.
Performs administrative tasks such as event notifications, copying, faxing, logging mail and handles external and internal telephone calls.
Performs insurance verifications and determines eligibility prior to the delivery of clinical services.
Receives information to referrals and processes referrals in accordance with established guidelines.
Assists in the maintenance of electronic medical records; receives, maintains and forwards medical/case records in accordance with confidentiality and security procedures.
Completes daily cash drawer reconciliation.
- Assists program staff and management in collecting billing and utilization data; maintains, prepares and distributes reports according to established guidelines.
Prepares documentation regarding clients in accordance with regulatory requirements and company policies and procedures as required.
A High School Diploma/GED and a minimum of 1 year of related work experience in customer service or medical front office environment.
Some assignments require an Arizona DPS Class One Fingerprint Clearance Card
Must be 21 years of age
Minimum typing speed of 30 wpm