POSITION SUMMARY: Under direct supervision of the Call Center Coordinator, performs work in support of those providing services to an adult population composed of persons with substance-use disorders, SMI, dual-diagnoses and/or referred persons. Responsible for serving as initial phone contact of the agency, processing referrals, scheduling appointments, providing basic information, and handling all related documentation and communication; and performs related duties as required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
Serves as initial phone contact for the agency.
Communicates and problem solves effectively with all callers.
Receives and processes electronic and phone referrals.
Enters client information into the electronic medical record.
Schedules client appointments into electronic scheduler.
Verifies client insurance, benefits, copays and enrollment information.
Provides basic information to callers, takes messages, and/or transfers calls appropriately.
Documents communications thoroughly.
Coordinates with agency staff as needed.
Complies with HIPPA standards in all written and verbal communications.
A High School Diploma/GED and a minimum of 1 year of related work experience in a call center or customer service environment.
Work experience in behavioral health preferred.
Must be 21 years of age
Minimum typing speed of 35 wpm