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Customer Service Advocate (CSA) Excellent Opportunity!!!

LifeSource, Inc. Atlanta, GA
  • Expired: 15 days ago. Applications are no longer accepted.

***Responsible for the Northern half of the State- Griffin up through TN Border***

LifeSource, Inc. is currently searching for a Customer Service Advocate (CSA) to join our passionate and growing BD team as we strive to better serve and support the geriatric community living in Assisted and Nursing Facilities! As a CSA, you will be responsible for partnering with our Business Development Team to assist our current client sites as well as the LifeSource clinicians assigned to your territory. We’re looking for a candidate who is willing to make a commitment to learning our business, our industry, and investing in an exciting career within our organization.

Qualifications include:

  1. Bachelor’s Degree in Medical related field preferred, but open to Business Grads with 3+ years of Medical Experience. (Sales/Marketing/Service).
  2. Social Worker experience highly desired
  3. 5 years of customer service experience
  4. 3 years working knowledge of Word, Excel, PowerPoint and Outlook
  5. Previous experience working with EMR systems is a big plus
  6. Flexibility and willingness to travel
  7. Reliable Transportation
  8. Excellent customer service skills - people person
  9. Excellent communication skills – public speaking
  10. Minimal supervision - self-starter
  11. LTC/Nursing/Skilled Nursing Facility experience is a BIG plus
  12. Works well in a Team and Individual Environment
  13. Sales Background

Some Responsibilities include:

  1. Managing aspects of existing customer relationships with the goal of providing superior service and maximizing value
  2. Understanding and articulation of the value that LifeSource brings, to the patients/families & facilities
  3. Ensuring 100% customer satisfaction
  4. Prepare reports and documentation in order to conduct ongoing customer reviews
  5. Develop, maintain, and sustain long-term customer relationships; Facilitate resolution of all customer problems; Serve as a central resource for all customer communication.
  6. Manage multiple facilities within ones territory; Responsible for account retention.
  7. Managing the Happiness of clinicians within ones territory; Responsible for clinician retention.
  8. Assist with starting new facilities and clinicians within ones territory.
  9. Provide training to facility staff and education to families, which may be large groups
  10. Data entry into our EHR: Updating facility, patient, and/or clinician information

LifeSource, Inc.

LifeSource, Inc. is a successful, established and growing multi-specialty health services company with practices located throughout the USA. We provide primary, psychiatric as well as telepsych services within our outpatients offices as well as to patients residing within rural facilities, improving the quality of life for this sometimes overlooked population. Please contact us if you'd be interested in working with us in a fun, friendly and supportive work environment. We're always looking for exceptional individuals to join our team.

Address

Atlanta, GA
USA

Website