Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Medical Assistant to work at our Downtown Oakland Clinic. The ideal candidate has excellent customer service skills working with diverse populations and previous medical office work experience. Completion of an accredited Medical Assistant program and current CPR are required.
This is a full time benefited position, working 40 hours/week. Must be available for early morning or late afternoon shifts.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
The Medical Assistant is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the general supervision of the Back Office Supervisor and Lead Medical Assistant, the Medical Assistant is responsible for assisting medical providers by completing basic clerical and clinical tasks utilizing Electronic Health Record systems.
Essential Duties and Responsibilities:
- Utilize an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
- Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
- Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
- Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
- Perform other duties as assigned by supervisor.
- Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
- Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
- Perform phlebotomy when Lab Technician is not available.
- Perform EKG, ear lavage, audiometry testing and other tests as necessary.
- Assist practitioners during examinations as needed.
- Provide patient education and information as instructed by clinic practitioners and clinic protocols.
- Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
Medical Office Maintenance
- Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
- Clean, sterilize and stock reusable instruments, as needed.
- Test medical and laboratory equipment in accordance with regulatory guidelines.
- Keep all clinic areas neat and clean at all times.
- High school diploma/equivalent and completion of an accredited Medical Assistant Program.
- Minimum one year experience, must have certificate.
- Proficient in Microsoft Office.
- Current CPR from AHA approved organization.
- Ability to lift 20 pounds.
- Bachelor’s Degree in health care or related field.
- One of the following certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA).
- Bilingual English/Arabic or Chinese.
- Minimum of one year of experience in a community clinic or medical office setting.
- Electronic Health Records and Electronic Practice Management systems experience (NextGen or EPIC).
- Working knowledge of community health problems including social and economic factors relating to health