Representative, Customer Service (Rio Rico - 01/2020)
Title:Representative, Customer Service (Rio Rico - 01/2020)
Department:Customer Care, Billing Operations, Credit & Collections
Location:Rio Rico, AZ
Liberty Utilities, a subsidiary of Algonquin Power & Utilities Corp, is a $10+ billion North American diversified generation, transmission and distribution utility. The distribution business group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada. Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
Primary responsibility to provide face to face and telephone service to customers, receiving payments, processing credit card transactions, sending and receiving applications, answering and resolving customer questions and problems, routing in-coming calls, taking messages, and processing out-going mail. Responsible for filing and storage system for customer documents and records.
This information is intended to be description of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
+ Greet all visitors. Provide customer service, answer and route incoming calls, receive, process and enter customer payments, process applications for service and service disconnections, answer billing questions, maintain daily turn on/disconnect sheets. Maintain BlueStake Notices.
+ Accurately maintain and balance cash drawer daily. Reconcile payment matches with receipts. Process credit card payments. Process outgoing mail.
+ Use phone for dispatch and intercom system for communication of both routine and emergency situations to field and office personnel. Accept deliveries and notify reciept. Communicate with customers to keep them informed of status of service requests.
+ Generate service orders for reconnection of service/check igh usage. Close out maintenance service orders and post readings on routine service orders. Review zero usage spreadsheet and generate work order if warranted.
+ Must function as a liaison between the customers, the field personnel and the office staff. Responsible for opening and closing business office to the public.
+ Perform other duties as assigned.
+ Work requires a high school diploma or equivalent thereof plus the equivalent of an AA degree in business or social sciences or other related courses.
+ Requires a minimum of three years increasingly complex clerical experience in office operations and practices or any combination of academic education, professional training or any combination of academic education or professional training and work experience which demonstrates the potential to perform the duties of the position.
+ Valid state driver's license.
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We are an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company.a Our Company strives to provide equal opportunity to qualified individuals with disabilities and disabled veterans. As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the HR Representative.
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