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Manager of Customer Service & Business Relations

Liberty National Lubbock ,TX
  • Expired: 18 days ago. Applications are no longer accepted.
Job Description

We are looking for a Manager of Customer Service & Business Relations to join our team! You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. Your goal will be to foster long-term relationships with clients and help grow our business. This role may be challenging so you should be able to remain calm and polite though tough situations. Some experience in customer service is a bonus.


  • Be the main point of contact of assigned customers
  • Follow up regularly after closing a sale to ensure client satisfaction
  • Respond promptly to customer queries and complaints to find solutions and defuse tension
  • Pass on issues to account managers when needed
  • Present new or additional products and services to existing customers
  • Send reports on sales activity, accounts status and possible issues
  • Negotiate contracts and handle paperwork (e.g. invoices, orders)


  • Proven experience as an Account Representative or other sales role
  • Experience in customer service is a plus
  • Proficient in MS Office; familiarity with Salesforce
  • Strong communication and negotiation skills
  • Assertiveness and confidence
  • Excellent organizational and multitasking ability
  • Goal-driven with ability to work under pressure
  • Good problem-solving skills

**Applicants must possess the ability to work alone as well as in a group setting. Being a self starter is a must. Candidates must be able to work full-time. Some college is a (+) but not necessary.


*Great Retirement Plan

*Specialized Insurance Access for employee

*Weekly Bonuses

***Please submit your resume for review and a possible interview

Liberty National

Why Work Here?

Great culture with a motivated team of individuals ready to succeed!


Lubbock, TX