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Call Center Customer Support Specialist

Liberty Home Guard New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Overview:

Liberty Home Guard (LHG) is an extended service contract provider that provides service coverage for homes in the United States (Home Warranties). We are that and so much more, we are a concierge service for our customers helping homeowners by project managing and consulting with customers on any home repairs our customers are considering. The senior team is driven and determined to innovate and improve upon the home service contract space. Our Technology systems and operational processes are continuously being improved upon.

Liberty Home Guard is seeking a customer service team member to join us in helping our customers with their needs relating to their home repair (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with a strong character who demonstrate the ability to work hard, think creatively, and put the customers first.

Responsibilities:

- Assist customers and coordinate repairs to various home systems and appliances.

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Effectively manage large amounts of calls

- Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Liberty Home Guard.

- Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes, and procedures.

Requirements:

  • Excellent communication and presentation skills.

  • Ability to multitask, prioritize tasks and manage time effectively.

  • Strong decision making and analytical skills.

  • Flexible, proactive, and self-motivated.

  • Weekend availability is preferred.

  • Experience is not a prerequisite but preferred.

Company Description
Liberty Home Guard (LHG) is an extended service contract provider that provides service coverage for homes in the United States (Home Warranties). We are that and so much more, we are a concierge service for our customers helping homeowners by project managing and consulting with customers on any home repairs our customers are considering. The senior team is driven and determined to innovate and improve upon the home service contract space

Liberty Home Guard

Why Work Here?

Awesome management, lots of room for growth, great company culture!

Liberty Home Guard (LHG) is an extended service contract provider that provides service coverage for homes in the United States (Home Warranties). We are that and so much more, we are a concierge service for our customers helping homeowners by project managing and consulting with customers on any home repairs our customers are considering. The senior team is driven and determined to innovate and improve upon the home service contract space

Address

1101 Avenue U
New York, NY
11234 USA