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Call Center Representative (Bilingual and Nonbilingual)

Level One Personnel Baltimore, MD
  • Posted: over a month ago
  • $14 to $25 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Level One Personnel is recruiting for a high volume call center located in Baltimore, MD. We are looking for dependable and energetic Call Service Representatives.

Hours:

One 8-hour shift between 7:00am-6:00PM.

You must be available for all shifts.

Overtime may be required some, not all days of the week.

*If you are currently enrolled in school, or plan to attend daytime or evening classes, then this position may not be a good fit. The hours are not flexible, and the shifts do not always end on time.

Pay:

$14 per hour for Non-Bilingual CSR; $14.50 per hour for Bilingual CSR's

Performance-based pay begins after 90 days (up to $25/hour)

Benefits are included

Contract: Ending June 2020

Potential for transition into a long-term role

BONUS OPPORTUNITY

There will be a prorated bonus opportunity for those hired prior to January 1st, 2020. The first payout will be in March 2020. The bonuses will amount to a generous percentage of your salary, typically adding up to a few thousand dollars. The second payout will be at the end of the contract.

RULES FOR RECEIVING A BONUS:

· Employees MUST remain on the contract to receive this bonus

· FIRST BONUS (March): Employees must NOT be on any corrective action (written/final warning) on or after January 1st, 2020 in order to receive the first bonus

· SECOND BONUS (End of Level One Personnel Contract): Employees must NOT be on any corrective action (written/final warning) on or after the ‘End of Level One Personnel Contract’ in order to receive the second bonus

Location:

Baltimore, MD 21230

Training:

First week: in-class training (final exam given at the end of the first week; must score 85%)

Second week: on the floor (side-by-side calls, shadowing, and independent calls)

Third week: on the floor (side-by-side calls, shadowing, and independent calls)

Fourth week: on the floor (side-by-side calls, shadowing, and independent calls)

Fifth week: in- class training (final exam given at the end of the fifth week; must score 85%)

Daily job duties include, but not limited to:

  • Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Direct requests and unresolved issues to designated resource
  • Record details of inquiries, comments, and complaints in the company database.
  • Communicate and coordinate with internal departments as necessary.
  • Facilitating the communication between our customers/employees/vendors
  • Other duties as assigned.

Job Requirements:

  • Must have high school diploma.
  • 2 years’ experience in a high volume call center
  • Must have excellent oral and written communication skills.
  • Must be able to display a high degree of professionalism when dealing with internal employees and managers, as well as with external customers.
  • Must have strong attention to detail and display organizational skills.
  • Ability to retain detailed or important information from managers, team leads, and/or customers.
  • Must have pleasant, friendly way of dealing with customers and other employees.
  • Must maintain knowledge of customer service principles and practices.
  • Must be able to work independently as well as in a team environment.
  • Continually maintain knowledge of company products and services

Attendance Policy:

You are expected to be at work. If you fail to arrive on time, return from lunch late, leave early unplanned, no-show for work, disciplinary actions will result (up to and including termination).

Benefits:

The first of the month after your 90th day, you will be eligible to enroll in our Health insurance plan (employer contributes $2000/year toward premium). After your 180th day, you will be eligible to use your accrued paid time off (5 days of sick and 5 days of vacation). After one year, you can also participate in our 401K.

*Upon hire a mandatory criminal background check and pre-employment drug screen will take place.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

Level One Personnel

Why Work Here?

We pride ourselves on establishing on-going relationships with our candidates and our clients.

Level One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long-term contingent workforce needs. As a small agency, we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry. Level One Personnel aggressively recruits, screens and tests applicants to ensure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One ensures a win-win situation for business clients and employees.

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