Bilingual (English/Spanish) Call Center Agent

Title: Bilingual NAEP Recruitment Center Agent

Location: Rockville, MD (Onsite)

Pay: 17.50/hour for Bilingual (English/Spanish)

Type: Contract; July 2023 – 12/15/2023

Hours: Center is Open Monday-Friday 8am-8pm. Each agent will work an 8-hour shift. The earliest will be 8:00 am – 4:30 pm, and the latest shift will be 11:30 am to 8:00 pm. Shifts will be assigned/reassigned to best meet the needs of the NAEP Recruitment Center.

Our client is currently seeking individuals to join its team supporting a national education study.

Duties & Responsibilities:

• Respond to email, telephone inquiries, and document all calls.
• Assist applicants with accessing the online company application.
• Contact referrals for possible employment on National Assessment of Educational Progress.
• Conduct employment history and professional reference checks.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent.
• Fluent in English and Spanish 
• Experience in customer service or call center environment.
• Familiarity with Windows 10, Microsoft Office, and Browser Based Software’s.
• Must be a U.S. Citizen
• Ability to pass a background check and drug test if needed
• Excellent verbal and Written communication skills
• Good organizational skills and detailed-oriented / able to handle multiple tasks.
• Ability to maintain a professional demeanor and work well with a team or independently.
• Ability to handle fluctuating, and often heavy, workload and work well under pressure.
• Ability to understand and carry out instructions / Takes initiative and asks for clarification when necessary.
• Available to work Monday through Friday, 40 hours per week, daytime or early evening hours

Level One Personnel is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law