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Customer Service Specialist

Lennar Homes Clearwater ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary of Position Requirements: Answers and addresses incoming customer service

telephone calls and emails; takes detailed, legible and accurate notes to document the file. Responsible of processing satisfaction of mortgages, assumptions and tax disbursements. Performs miscellaneous administrative tasks for customer service department.

 

#CB

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Primary Duties and Responsibilities:

  • Provides excellent customer service on inbound and outbound mortgage inquiry calls.
  • Responsible for performing mortgage payment audits to closed loans.
  • Research of loans previously serviced and current loans for release information.
  • Processes satisfaction of mortgages after loans are paid in full.
  • Monthly printing and mailing of mortgage statements.
  • Management reserves the right to change the duties and responsibilities set forth herein at any time.

Education and Experience Requirements:

  • Mortgage, banking or title experience preferred.
  • Prior customer service experience preferred.
  • High School Diploma or equivalent required.
  • Proficient in Microsoft Office Excel, Word and Outlook preferred.
  • Pleasant and outgoing personality.
  • Ability to multitask and to complete tasks with attention to detail and accuracy.
  • Fluency in English and Spanish preferred.

 

Additional Requirements:

  • Must possess positive and professional attitude and represent company in a positive

manner.

  • Provide outstanding customer service, work well under pressure and be a team player.
  • Must have excellent oral communication skills.
  • Must have excellent telephone manner and interpersonal skills.
  • Must be accountable and reliable within its own work.
  • Understand and follow posted work rules and procedures.

Lennar Homes

Address

Clearwater, FL
USA