Skip to Main Content
← Back to Jobs

Customer Care Representative

Lennar Homes Las Vegas, NV
  • Posted: August 04, 2019
  • Full-Time

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 
  • Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.
  • Conduct homeowner sign offs after initial celebration
  • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests
  • Perform phone bank monthly to follow up on homeowner satisfaction
  • Perform 30 day and 330-day TLC’s
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance
  • Perform on call rotation
  • Work with Customer Care Manager on special projects as needed
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed
  • Perform all other duties as assigned

EDUCATION AND ADDITIONAL REQUIREMENTS:
  • One (1) year residential customer care or construction field
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written
  • Basic skills in Microsoft Office
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player
 

PHYSICAL REQUIREMENTS:

 

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, walk on uneven surfaces, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds.  Finger dexterity may be required to operate a computer keyboard and calculator

 

#CB

Lennar Homes

Address

Las Vegas, NV
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.