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Customer Service Representative (Loan Consultant II)

Lendmark Financial Services Greensboro, NC
  • Posted: August 31, 2019
  • Full-Time

Customer Service Representative (Loan Consultant II)



Job Details

Level
Entry

Job Location
Greensboro, NC - Greensboro, NC

Position Type
Full Time

Education Level
High School

Travel Percentage
Frequency less than 10%

Job Shift
Day

Job Category
Finance

Description

Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates over 300 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, Pennsylvania, Alabama, Mississippi, Arizona, California, Colorado, Idaho, Ohio, Texas and Washington.
We are an Equal Opportunity andeVerifyparticipating employer.
General Summary:
The Loan Consultant II provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
Major Duties/Responsibilities:
+ Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers.
+ Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
+ Actively market all branch products and services to individuals.
+ Perform all other duties as assigned by management.

Qualifications

Basic Requirements:
+ High School Diploma or GED
+ 2-4 years consumer finance or related experience
+ Cash handling; computer skills; customer service skills
+ Ability to work with minimum supervision
+ Excellent communication skills
+ Proficient working knowledge of Microsoft Windows, Excel and Word Applications
Preferred/Desired Qualifications:
+ Associates or Bachelor's Degree
+ Bilingual, Spanish/English
Work Environment:
+ Office Environment

Lendmark Financial Services

Address

Greensboro, NC
27403 USA

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