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Operations Manager

Len The Plumber
Baltimore, MD
  • Posted: over a month ago
  • Other
Job Description


The Operations Manager oversees all personnel and activity pertaining to LTP Home Services warehouse operations and facilities management. Responsible for new acquisition integration, implementation of Service Titan WMS and value add projects across the platform. Drive efficiencies in operational performance with a focus on continuous improvement. Develop and maintain standard operating procedures (SOP’s) to support operations and expansion. Deliver great customer service to each entity and manage costs within budgetary guidelines. Forward thinking approach in talent assessment, acquisition and development to support multi-trade and multi branch operations poised for steep growth through green fielding and M&A.

This position will work out of our Baltimore Corporate Office with travel ( 25%-50%) to branch locations

This is a Salaried Exempt position

SUPERVISES: Warehouse & Facilities of LEN THE PLUMBER and our acquisition branch locations


WAREHOUSE Management functions:

Define and document SOPs to ensure day-to-day warehouse activities are compliant with LTP standards and best-in-class for category.

Assist VP of Operations M&A activity to include: due diligence, Day 1 activities and post close integration / value creation initiatives.

Implement onboarding Service Titan & Sage Intaact Inventory & Purchasing work flows as required for new entities.

Monitor material usage as a percent of revenue in accordance with established P&L budgetary guidelines per entity and implement improvement action plans to achieve company goals and objectives.

Define optimal warehouse and truck stock by entity to include min/max to eliminate out of stocks and streamline replenishment process.

Ensure warehouse and truck physical inventory processes adherence, report outcomes and ensure variances are contained within established guidelines.

Collaborate with Purchasing Manager and branch management to provide SKU rationalization for materials sourced and manage parts database ensuring accuracy for new and existing materials.

Collaborate with Purchasing Manager and branch management to define process for technician supply house purchasing program and provide visibility to materials purchasing by category to the organization.

Collaborate with Fleet Manager to ensure local branch adherence to LTP Fleet policies, P&L goals and procedures.

Develop and maintain positive culture across branch operations of always servicing internal customers.

FACILITIES Management Functions:

Analyze and develop action plan to support geographical expansion with respect to location selection, lease agreements, tenant improvements, project implementation plan and operational policies and procedures.

Ensure terms and conditions of lease are met by tenant/landlord and ensure applicable contractors in place with regards to maintenance, cleanliness, landscaping and snow removal of each location.

Manage planning, pricing and execution of contractors for build-out, renovation and other projects as they arise


Other duties and ad hoc projects as assigned.


Ability to lift and transport up to 50 lbs.

Ability to travel 50% within a set geographical territory.


Strong communication skills; oral and written.

Sound business acumen ability to collaborate cross-functionally

Expertise in Project Management.

Outstanding customer service skills and team-oriented perspective.

Proven leadership and communication skills at all levels in an organization.

Analytical Skills: review, interpret, draw conclusions and formulate proactive solutions.

Ability to solve complex business problems, develop appropriate action plans and manage resources.

Excellent organizational and follow-through skills; communication skills (oral and written), process improvement.

Excellent time management and ability to multi-task with high sense of urgency.


10+ years of related operational and managerial experience required with documented/exceptional results.

Bachelor’s Degree required.

Proven track record of developing teams and implementing systems and processes.

Strong computer proficiency in Microsoft Office suite, ERP & WMS applications required.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. Rev. 7/22

Len The Plumber


Baltimore, MD
21230 USA



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