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Administrative Assistant - SERVICE TODAY - Seaford DE

Len The Plumber
Federalsburg, MD
  • Posted: over a month ago
  • $25 to $27 Hourly
  • Other
Job Description

Plumbing Dept Administrative Assistant – Service Today - Seaford, DE Branch location

Job Summary: The Plumbing Administrative Assistant will assist the company’s clerical and support staff while coordinating the operation of the plumbing department.

If you have Office Manager or Admin Mgt experience, please apply! Full Time, Hourly, Monday - Friday position!

Essential Job Functions:

• Works with the Customer Service Department to maintain customer reputation and the handling of customer complaints. Responds to positive reviews within Service Titan. Reaches out immediately to dissatisfied customers to resolve issues. Escalates problems to service managers as needed and follows through to resolution. Work with HR to address and resolve any BBB complaints immediately.

• Proficient in Service Titan platform preferred in conjunction with KPI reporting requirements to provide reports, when required.

• Focus on driving revenue.

• Communicate any changes with the 3rd party answering service as needed.

• Work with Service Managers and Dispatchers to schedule 1:1 technician meetings, fleet maintenance, vehicle inventory, or any other scheduling needs as requested.

• Communicate with Dispatchers, Technicians, and Customers relating to scheduling work and ensure the scheduled technician has the skills required to perform the work necessary in the job.

• Oversees the daily workflow of the office to include but not limited to receiving of invoices and/or marketing when needed.

• Oversees office support services, ensuring tasks are completed in a timely and effective manner.

• Supports department manager / clerical and support staff with IT related matters (IT liaison)

• Completes, prepares, and distributes various forms and reports.

• Composes, prepares, reviews, and distributes various documents.

• Assists dispatchers with scheduling meetings and daily operations.

• Maintain Service Titan accuracy and order entry for follow ups and sewer replacements.

• Monitor main drain activity and coordinate between drain technicians and estimators in order to create opportunities to sell jobs.

• Organized, detail-oriented and able to multi-task in a fast-paced work environment.

• Maintain record on a spreadsheet of daily drain cleaning tracking and monthly sewer sales.

• Receive and process documentation from estimators and excavation crew.

• Confirm scheduled calls for estimators throughout the day and page leads.

• Strong follow-up skills to ensure duties are completed timely and accurately.

• Strong verbal and written communication to clearly articulate status of initiatives and duties.

• Ability to travel occasionally to other branches for training or to provide administrative support, if necessary.

• Will also travel as needed to acquire necessary job permits.

• Order office supplies and office equipment as needed.

• Always maintain office organization.

• Other duties as assigned.


• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to prioritize tasks and function well in a high-paced work environment.

• Standard knowledge and experience working with standard business/office equipment.

• Highly proficient with Microsoft Office Suite.

• Ability to serve as a positive, professional, solution-oriented team member while building trust and productive partnerships with the service team, technicians, internal staff, and cross functional office departments.

• Ability to conduct business in a mature, courteous, and professional manner.

• Organized, detail-oriented, and able to multi-task in a fast-paced work environment.

Working Conditions/Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.

• May have to walk through an operational warehouse from time to time.

• Must be able to lift up to 15 pounds occasionally.

• Must be able to pass a Motor Vehicle and Drug Screening to be insured by the Company.

Reports To: Plumbing Manager

Schedule: Monday – Friday 8:00am – 5:00pm / no overtime or weekends required

Pay Scale: $25-$27 per hour depending on skills and experience + bonus potential for meeting sales goals

Full Benefits Available.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.


Rev. 12/2022

Len The Plumber


Federalsburg, MD
21632 USA



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