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Collections Specialist for Online Legal Service

Legalmatch Reno, NV

  • Expired: July 08, 2021. Applications are no longer accepted.

LegalMatch is hiring an experienced Collections Specialist to join our Team. Join a growing legal technology company in one of the fastest growing tech fields. Be part of the growth by partnering with us! We focus on inspiring our Team members by teaching them both about the industry and how to share what we do with Attorneys.

The Collections Specialist is a full time M-F position in our Reno Office. This position offers flexible scheduling to better fit your life! The best candidate will show excellent attention to detail, be flexible, and work well with a variety of people. Excellent attendance is a must!

Job Description:

We are looking for a Collection Specialist to contact clients and collect outstanding payments. In your primary role you will be responsible for working with our members to obtain initial and past due payments. This will include updating and maintaining billing information, calling on delinquent accounts, credit card verifications and all other tasks involved with receiving payments. Our ideal candidate is organized, has strong interpersonal skills, is comfortable on the phone and can handle pressure from our members. We offer a very comfortable & flexible work environment. You will be part of a team that prides themselves on helping each other to obtain set goals. Experience with Quick Books and prior database experience is also helpful. This position relies on heavy phone work and follow up each day. Strong organizational skills and attention to detail are critical in this position.

Required Qualifications:

  • Proven experience as a Collection Specialist or similar role (Must be over the phone).
  • Superb phone skills
  • Strong organizational skills
  • Experience in working with targets and tight deadlines
  • Experience in MS Office applications, Word, Excel, Quick Books or any comparable accounting software
  • Excellent Negotiation skills
  • Knowledge of billing procedures and collection techniques
  • Ability to multi-task and prioritize in a deadline orientated environment
  • Excellent verbal and written communication skills, in person and by telephone
  • Attention to detail and a strong work ethic


  • Monitor accounts to identify account issues resulting in account delinquency
  • Report on collection activity and accounts receivable status
  • Update account status records and collection efforts
  • Resolve billing and customer account issues
  • Take actions to encourage timely debt payments
  • Contact clients to ask about their overdue payments

In addition to great benefits this position offers monthly AND Quarterly bonuses. Monthly bonuses are averaging $600 and up, with a Quarterly bonus averaging an additional $700-$800. This position offers flexible scheduling between the hours of 6 am-6 pm Monday through Friday. This is an in-office position.


Job Requirements:
  • Maintaining collections for past due accounts
  • Sending customer accounts to collections
  • Refer delinquent accounts to third-party collections
  • Make collection calls on past due accounts
  • Make collection phone calls to past due accounts
  • Performing accounts receivable and collections functions
  • Report progress of collections on past due accounts
  • Posting payments and making collections calls
  • Focus collections efforts on past resident accounts
  • Initiate collection process on overdue accounts where collections efforts
  • Making regular collection calls for past due accounts
  • Address and resolve billing/collections discrepancies
  • Prioritize collection activities to maximize collections
  • Ensure all accounts eligible for collections
  • Follow up on billing or collections
  • Maintain customer accounts, collections activity and payment negotiation
  • Account for collections by sending accounts to collection agency
  • Send Dealer accounts to collections
  • File delinquent accounts with NCS
  • Initiate collection process on overdue accounts where collections efforts



Reno, NV
89521 USA


Finance and Insurance

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