Skip to Main Content

Paralegal - Intake Services (Walk-in) Baltimore City

Legal Aid Bureau
Baltimore, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Maryland Legal Aid (MLA) provides life-changing civil legal assistance to eligible residents in every part of the State. Since 1911, MLA has provided high-quality legal services to low-income, and marginalized individuals and communities–helping them remedy their civil legal issues and become empowered to overcome challenges, achieve stability and independence, and an overall better life.

MLA is dedicated to preserving the basic human needs and basic human rights of clients, particularly as they navigate the justice system. MLA staff, pro bono attorneys, community partners, and general supporters all play important roles in ensuring that the legal playing field is leveled so that those most in need achieve equal access to justice. It is because of this diverse support that MLA is able to be a voice to tens of thousands of economically disadvantaged and vulnerable Marylanders every year.


Maryland Legal Aid announces an immediate opening for a full-time walk-in paralegal in the Intake Services Unit in Baltimore, Maryland. Under the supervision of an attorney, Baltimore City walk-in intake paralegals are expected to handle all functions related to client intake.


  • Conduct initial and subsequent interviews with clients, both in person during walk-in intake hours and through the centralized telephone intake system as assigned;
  • Screen clients for eligibility for MLA services;
  • Make referrals, as appropriate;
  • Complete intakes, transfer calls and intakes to staff attorneys using MLA’s case management system and telephone program;
  • Schedule appointments, hearings, etc.;
  • As assigned, conduct factual investigations and legal research;
  • As assigned, prepare documents and correspondence; and
  • Perform other duties, as assigned; within the scope of the essential functions of the position.
  • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.


  • Proficient written and oral communication skills sufficient to perform the duties of the position
  • Computer skills and experience with Microsoft Office Suite (e.g., Word, Excel, Outlook, Teams, SharePoint).
  • Proven ability to draft correspondence, good attention to detail, and a willingness to work in all substantive legal areas.
  • Strong customer service skills including the ability to empathize and assist people who are distressed.
  • Ability to work in a fast-paced environment.
  • Commitment to the mission of Maryland Legal Aid.
  • Paralegal certification or equivalent experience preferred.
  • Spanish language proficiency is desirable.


  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion of hands, wrists and feet, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
  • Occasional lifting up to 10 pounds, bending, kneeling pulling, and carrying.


Work duties are typically performed in a general office setting with regular interaction via telephone, video-conference, instant messaging and email, in-person. Certain work duties may be performed in community settings.


The salary range for this position is $37, 142.00 - $66,737.00. In addition, MLA provides employees with a generous benefits package that includes health, dental, vision, life insurance, a 401(k) retirement plan, 2 weeks paid time off, paid sick leave, 14 annual paid holidays, and more! Future flexibility regarding a hybrid work arrangement is a possibility after the onboarding period.


  • Please submit a resume, legal writing sample, and cover letter describing your interest and qualifications with your online application.
  • References will be required at time of the final interview.
  • No telephone calls please. Position will remain open until filled.

Maryland Legal Aid is committed to equity, justice and inclusion. As an equal opportunity employer, MLA seeks to hire individuals from diverse backgrounds and perspectives that are reflective of the communities we serve, including people with disabilities, people of color, women and members of traditionally underrepresented groups.

Legal Aid Bureau


Baltimore, MD
21202 USA



View all jobs at Legal Aid Bureau