Our Client Experience team is dedicated to building genuine relationships with our clients. We are master problem solvers and pride ourselves on finding any and every way to delight our clients through deeply personalized service. We care deeply about our people and invest in our leaders by cultivating a work environment that allows our team to be their best selves while living our Mission & Values through delighting our clients.
About the Role
As a Client Experience Associate, you're empowered to work directly with clients to make the best decision for each situation by addressing specific concerns through face to face meetings. You will create personalized solutions that drill down to the core issues to a range of client inquiries. We operate collectively and collaboratively to ultimately be the place where problems are solved and solutions are found for our clients. We are looking for you to join our fast-growing team and be willing to play a part in this crew of magic makers.
You're excited about this opportunity because you will. . .
- Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined goals
- Provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention
- Be empowered to think outside the box and deliver personalized solutions to each client
- Identify opportunities and have the ability to impact how we evolve and continue to delight our clients
We're excited about you because. . .
- You are deeply passionate about being a client advocate; you have a knack for delighting customers.
- You are a quick learner who is eager to try new things!
- You are a natural problem solver who is known for your creative solutions.
- You are able to work non-standard business hours
- Above all, you are bright, kind and goal oriented
To take a shot at an interview send in your resume today!