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Technical Learning Specialist

Learn on Demand Systems Seattle, WA

  • Posted: 23 days ago
  • $55,000 to $60,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description: ​​​​​​Enjoy working from the comfort of your home! Fully Remote Position! Learn on Demand Systems empowers organizations to accelerate technology learning through hands-on experience and skills validation. A global leader in hands-on live learning, Learn on Demand Systems recognizes the challenges companies face to create and maintain engaging labs, workshops, courses, and assessments that make technical concepts tangible across the globe. To address these challenges, they offer a suite of products and services to develop, manage and deliver effective hands-on training, assessments, and validation. The leadership team of Learn on Demand Systems traces its roots back almost 25 years in the Information Technology training industry. Ranging from engaging in the delivery of technical training, creating training content, and managing training organizations across multiple countries, the team has worked and engaged in every facet of technology training, content production, and assessment. During its growth, they have managed multiple successful training delivery companies, pioneered new and innovative ways to build and deliver training, worked heavily in the assessment and testing industry, and managed some of the world’s largest training delivery programs by the world’s leading software companies. Technical Learning Specialist We are seeking a Technical Learning Specialist to become an integral part of our team! The Technical Learning Specialist as a key member of the Learn on Demand Systems (LODS) Products group, will be responsible for developing, socializing, documenting, and templatizing various standards for how we create our Challenge Labs product line. “Challenge Labs” are a portfolio of scored hands-on learning experiences that help people develop new skills by asking them to perform a set of tasks, then “scoring” them based on the outcomes of their performance. This role will create standards for how we guide Lab Developers to (1) craft technical instructions that challenge learners to “learn by doing” and (2) devise ways of helping them think about outcome-driven learning experiences vs. procedural lab exercises. Learn on Demand Systems is a virtual company which engages in productive remote co-working sessions from time to time in different locations around the USA. You will be expected to be a member of a highly talented and productive team, maintain a high degree of output, and focus with minimal daily supervision, working on tasks assigned, while enjoying the benefits of a work from home organization. Reporting Structure The Technical Learning Specialist is an individual contributor role reporting to the Senior Product Manager. Essential Functions The duties of this role fall into the following broad areas: 1) Create, templatize, train, and enforce standards for lab development based on challenge-centric learning, resulting in 90% of deliverables meeting standards and timelines. a. Maintain a style guide that documents standards for writing challenge-centric instructions. b. Lead the initiative to maintain a consistent writing style across the entire catalog of challenge Lab products. c. Devise accessible methods to help Lab Authors shift from a procedural, “step-by-step” instructions mindset to a “go do this” model. d. Develop and document standards for scoring learning activities based on the “results of what they did” vs. standard assessment. e. Determine standards and templates for how and when standard assessment methods are acceptable. 2) Enable Lab Authors to understand and create Challenge Labs based on challenge-centric learning in ways that decrease our Time to Market (TTM). a. Work with subject matter experts and identify target audience’s training needs. b. State instructional end goals and ensure created content matches them. c. Contribute to decisions on the criteria used to judge learner’s performance based on the results of what they did; develop assessment within a challenge-centric learning model. d. Provide recommendations and create templates for exercises and activities that enhance the learning process. e. Maintain project documentation and course folders. 3) Own the technical writing components of the Challenge Lab QA and publishing process. a. Lead the process of fleshing out and documenting a scalable QA process in coordination with your manager, the Lab Architect and Senior Project Manager. b. Continually refine the QA and final publishing processes by engaging and leading appropriate teams or team members in streamlining the overall workflow and reducing Time to Market (TTM). c. Establish best practices for our “lab building engine” processes in coordination with your manager, the Lab Architect and Senior Project Manager, and devise methods to share these best practices with -- and learn from -- other teams, such as LODS Professional Services Lab Developers. d. Maintain meticulous updates of key documentation related to writing standards and editing practices. e. Represent the Products Group and the Challenge Labs product with other departments, customers, and prospects. Job Duties & Responsibilities Challenge Labs are a very strategic product for LODS. The Products Group will be forging new ways for our platform to function based on the engine we build and what we learn along the way. This leader will have a key role in sharing new Best Practices across the organization. Qualifications This is a new role with key responsibilities related to the overall quality and effectiveness of our product catalog. The following qualifications are essential to the success of individuals considering the role. · Experience in the IT training industry and deep understanding of technical content development and Instructional Design. · Belief in and solid understanding of outcome-based adult learning methodologies, such as “Learn by Doing,” scenario-based learning, experiential learning, and desirable difficulties. · Exceptional technical writing skills. Experience creating and maintaining technical documentation and/or courseware, especially “train- the-trainer” types of content. · Exceptional technical editing skills. Experience as a technical editor and copy editor. Certification or accreditation as an editor preferred, but not required. · Extremely detail-oriented with understanding of how good documentation and training proactively simplify the overall quality and Quality Assurance (QA) process. · Desire to work at an exceedingly fast pace. · Proven ability to contribute to concurrent workflows/projects within a matrixed environment. · Working knowledge of technical terminology and ability to quickly become “conversationally competent” with a wide variety of cloud, data, AppDev, IT, and security terms. · Minimum three (3) years of technical writing, technical editing, and/or technical content QA experience. Technical editing within an Instructional Design and/or curriculum development context especially desired. Bachelors’ degree in related field preferred, but not required. · Knowledge of or experience working with markdown, HTML, and automation tools (GitHub) an advantage. Physical Demands 1. Ability to frequently remain in a stationary position. 2. Ability to frequently communicate and exchange accurate information. 3. Ability to constantly operate equipment such as telephone, computers, etc. 4. Ability to move equipment, in excess of 5 lbs. To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. Learn on Demand Systems is an Equal Opportunity Employer and Learn on Demand Systems offers full-time employees a robust benefit package, to include: Medical, Dental, Vision, Prescription, Healthcare Savings Account, Flexible Spending Account, Dependent Care Reimbursement Account, Retirement Savings Plan (100% match of employee 401(k) contributions up to 3% of their compensation, then 50% matching contribution of next 2% of employee's compensation), Wellness Program and reimbursement, Travel Assistance Program, Short-term Disability, Life and AD&D, Accident Recovery, Employee Assistance Program, Long-term Disability, Critical Care, Cancer Care, Hospital Indemnity, Discount Program, Home Office/Communication Reimbursement, Paid Time Off, Sick Time, Personal Time, Holidays, Employee Recognition Programs, Company Trips, and even Pet Insurance!In accordance with Learn On Demand Systems duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. All employees are encouraged to receive vaccinations as determined by guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. Company Description: We are proud to be trusted by the world’s most influential technology and learning providers. Learn on Demand Systems has an award-winning lab development platform to help you build award-worthy labs. We also have 650+ ready-made labs as well as vendor labs available for purchase. Already have content but need it to be ... better? You're in luck.

Learn on Demand Systems

Why Work Here?
Award-winning lab development platform, with passionate and creative employees, and a robust benefit package!

We are proud to be trusted by the world’s most influential technology and learning providers. Learn on Demand Systems has an award-winning lab development platform to help you build award-worthy labs. We also have 650+ ready-made labs as well as vendor labs available for purchase. Already have content but need it to be ... better? You're in luck.

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