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Call Center QA Manager

LeafFilter Hudson ,OH
  • Expired: July 09, 2020. Applications are no longer accepted.
Job Description
Why Work at LeafFilter? LeafFilter Gutter Protection has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very finest to ensure we make a difference...both to the homeowners we support and to the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we're looking for someone just like you to make our team extraordinary. Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We're a big company with a small company feel. We have ambition and drive and we're in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America's largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution. What do we offer? Industry leading compensation package Full Medical, Dental, and Vision benefits after 90 days 401k retirement savings plan Paid Time Off Wellness programs Endless opportunity for growth and advancement LeafFilter Awards and Accolades: (2019) Inc. 5000's fastest growing companies in America for eight straight years Qualified Remodeler Magazine's Top 500 List: 4th Largest Remodeler Remodeling Magazine's Top 550 List: 3rd Largest Remodeler Top Workplace by Cleveland Plain Dealer Primary Purpose: The Service Admin QA Manager is responsible for leading a team of QA Specialists evaluating the quality and accuracy of agent calls and will ensure that quality standards outlined by the Service Department are being met. The Manager will lead the implementation of processes and procedures outlined by the Director of Service. Essential Duties and Responsibilities: Assure quality and reliability of agent calls through consistent and objective review of service calls Provide feedback to Service Team and identify coaching opportunities based on call audit reviews Produce and analyze quality assurance reports to present to department leadership Assist Corporate Service Support Manager and Director of Service with ongoing training initiatives. Perform other duties as assigned Minimum Skills and Competencies: High school diploma or general education degree (GED) required Prior auditing and/or quality assurance experience Demonstrates strong interpersonal skills, including a willingness to consistently provide superior customer service Effective communication skills, both verbal and written Proficiency in Word, Excel, Access, Power Point, and Outlook Desired Skills: Prior supervisory experience Previous experience with a Call Center environment Demonstrated ability to adapt quickly to changing needs and priorities. Ability to work independently and within team environments. Proven success handling multiple assignments concurrently, timely and professionally. Ability to remain composed and be adaptive in a dynamic, fast-paced, customer-focused environment. Supplemental education or certifications. Supplemental computer knowledge (Access, MS Projects, etc.). Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. For immediate consideration please email aowen@leaffilter.com # IND123 #CB Company Description LeafFilter is the North America's largest gutter protection system and we're growing! Development and advancement opportunities are limitless. Our product is the top ranked gutter protection system by the leading consumer reporting magazine. Our company is the #2 ranked Replacement Contractor in the country. We are ranked as one of the Top Places to Work annually. Best of all, our customers love us! Have FUN and make a GREAT living while developing yourself, your direct reports and LeafFilter!
PandoLogic. Keywords: Call Center Manager, Location: Hudson, OH - 44236

LeafFilter

Address

Hudson, OH
44236 USA