Bilingual Customer Service Representative

Company description:

At LeadingEdge Personnel we thrive on excellence through personal development and continuing improvement through education. Our competitive edge is the tenure we have with our dedicated staff coupled with our focus purely on office clerical and administrative specialists. 100% of our staff is certified by the American Staffing Association as Certified Staffing Professionals.

Job Description:

Legal organization is seeking a Bilingual Customer Service Representative to provide a variety of administrative support services, primarily involving customer service, to the Lawyer Referral & Information Service (LRIS) Department.  This Involves fielding a high volume of incoming telephone contacts with the public and other organizations outside the organization, predominantly for informational purposes. Also responsible for LRIS attorney member support and payments processing services.

Primary Responsibilities:

• Answers a large volume of calls and inquiries from the public for referrals to lawyers and other legal resources.
• Documents each referral call in computer database and sends a confirmation to participating attorneys when appropriate.
• Enters information into and retrieves information from computer applications.  Ensures timely and accurate entry, update and maintenance of data.
• Addresses member inquiries and proactively maintains membership relationships and status reporting. 
• Processes, records and reconciles payments.
• Processes internal documentation and resolves related problems.
• Assists with special projects.
• Performs other responsibilities as required.

Requirements: 

• High school diploma or equivalent required; some college and business coursework preferred.  
• 1+ years of Customer Service or Administrative experience required
• Customer service-oriented and able to communicate effectively on the telephone, in person and in writing.  
• Ability to speak and translate Spanish required. 
• Must have good computer skills and 40 wpm typing speed.  
• Requires the ability to maintain confidentiality.  
• Hybrid work environment available when position becomes permanent

Compensation and Work Schedule:

• Pay rate: $20/hr
• Monday – Friday | 8AM – 5PM
• This is an In-Office position | Office is located in Central Austin (near 14th and Guadalupe)
• Onsite parking is provided