Leading Health Care is an in-home personal care provider serving individuals with disabilities, the aging, and their families. Our clients rely on our home and community-based services to live independently and maximize quality of life.
The Client Care Management Trainee (CCMT) Program was created to provide hands-on experience to candidates who meet our qualifications and are interested in starting a career in case management but may have little to no experience in healthcare or human services. This is a development role which is a pipeline to the Client Care Manager position. It is intended as a stepping stone and not a terminal position. Once a Client Care Manager role within the region becomes available, the Trainee will be promoted into it. The CCMT Program gives trainees the opportunity to learn about the HCBS industry, program requirements, and client needs before accepting the responsibility of a fully functioning caseload. (Experienced candidates are still welcomed and encouraged to apply.)
Please review the job description below and visit our website at www.lhcla.com for more information about Leading Health Care's mission to help people live a better life.
Responsibilities of a Client Care Management Trainee:
- Spend time shadowing/observing all LHCL departments for a holistic understanding of business operations (HR, Nursing, Staffing, Client Care).
- Accompany Client Care Managers on home visits at least 1x/week.
- Learn client care required deadlines, acronyms, program rules, forms, etc.
- Observe and participate in client/family relations, communication, & problem solving.
- Experience an investigation & learn how Client Care Managers respond to issues.
- Train with Staffing Department to learn to staff effectively.
- Participate in after hours on-call rotation after 90 days.
- Work planned in-home shifts within the first 90 days.
- Observe DSWs on shift while conducting 60-day or annual supervisory visit.
- Observe other Client Care Manager role requirements – plan of care creation, money management, intakes, discharges, etc.
- Assist with client binder maintenance and filing as needed, and review binders to ensure that all mandatory documentation, such as timesheets, notes and all time-sensitive documents are correct and current.
- Review and become familiar with program rules, forms, deadlines, etc.
- Learn LaSRS EVV in-depth.
- Act as backup to other CCMs while on vacation or out of office.
The successful candidate will:
- Have compassion and eagerness to serve elderly and disabled individuals
- Exhibit flexibility, drive, and willingness to solve problems
- Display clear and tactful communication skills
- Remain calm and organized when faced with challenges
- Bachelor’s degree from an accredited college or university, or in final semester of Bachelor’s degree program.
- Proficient computer skills including Microsoft Office and ability to operate office equipment
- Strong management, communication and organization skills
- Ability to interact with and direct LHCL personnel on a professional level
- Must maintain knowledge and operate within employment laws and standards, state program requirements, and LHCL guidelines and policies
- Valid driver’s license, auto insurance, and reliable transportation
- Must be able to read, write, and follow instructions in English
- Must satisfactorily pass all required and applicable State & Federal eligibility verifications including background, driving, and other record checks
- Physical requirements include stooping, kneeling, reaching, standing, walking, and climbing stairs. Must be able to occasionally lift up to 25lbs (carrying files, boxes, etc.)
Office hours are 8:30 a.m. - 4:30 p.m. Monday through Thursday and 8:30 a.m. - 4:00 p.m. Friday.
LHCL offers competitive pay and excellent benefits to include: Major Medical, Sick and Vacation leave, 401k, AD&D Life Insurance Policy, and much more!