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Benefits Call Center Customer Service Representative

Leading Edge Administrators Tampa, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping members by providing eligibility, benefits information and answering all Flexible Spending accounts related questions.

Responsibilities:

  • Handle customer call inquiries and complaints, both inbound and outbound calls
  • Provide information over the phone about members’ Flex spending accounts, yearly limitations, current balances & spending
  • Assist with member portal registration and flex claims submission
  • Troubleshoot and resolve member issues and concerns during the call
  • Document and track member interactions with notes from each call
  • Develop and maintain a knowledge base of the evolving products and services
  • Managing language queues and being comfortable with using our Translation Services when assisting members in other language queues

Qualifications:

  • Previous experience in customer service (Required)
  • Inbound Call Center experience (Required)
  • Ability to build rapport with members
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Bi-lingual (Spanish Required)
  • Leadership skills (Preferred)

 

Company Description
LEA is an insurance-benefits administrator that manages benefits and coverage for small to medium-size employers and labor unions. As a third-party administrator (TPA), we work on behalf of the client to manage their employee benefits and contain expenses related to health-care and other employee benefits.

Leading Edge Administrators

Why Work Here?

A small business with corporate like benefits with opportunity to grow and advance.

LEA is an insurance-benefits administrator that manages benefits and coverage for small to medium-size employers and labor unions. As a third-party administrator (TPA), we work on behalf of the client to manage their employee benefits and contain expenses related to health-care and other employee benefits.

Address

Tampa
Tampa, FL
USA

Website