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Help Desk Technician II

LeMans Corporation dba Parts Unlimited - Drag Specialties
Janesville, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who We Are

LeMans Corporation, the leading global distributor of motorcycle, snowmobile, ATV/UTV and personal watercraft parts and accessories headquartered in Janesville, Wisconsin has an immediate opening for a Help Desk Technician II.

LeMans Corporation promotes racing through its campaign WE SUPPORT THE SPORT®, helping to drive consumers to dealerships, while entertaining its dealers through hospitalities at the events it sponsors. LeMans Corporation d/b/a Parts Unlimited and Drag Specialties sells to over 20,000 dealerships worldwide. We continue to expand our service territory with our sister companies Parts Unlimited, Parts Canada and Parts Europe.

Overview

The primary function of the Help Desk Support – Level 2 position is to administer a variety of technical skills related to user support for setup, maintenance, and troubleshooting technical problems within the office and warehouse environments at LeMans Corporate and remote locations.

The primary duties of this position are performed at the corporate office with occasional planned travel in support of IT-owned systems and platforms at remote locations.

Essential Functions

  • Receives requests via trouble ticket, email, or telephone for assistance on IT-related problems including hardware, software, peripherals, printers, and related equipment.
  • Determines the severity of problems; resolves or refer to appropriate technical staff; as appropriate, train’s users in resolving problems.
  • Ensures quality customer service to users; ensures proper and accurate feedback on technical problems; coordinates communications between client and technical staff.
  • Assists corporate users by providing one-on-one guidance in resolving technical issues.
  • Procures, configures, deploys, and maintains computers, printers, scanners, terminals, and peripherals.
  • Ability to handle multiple tasks at the same time.
  • Coordinates equipment repairs; locates vendors and ships parts as needed for repairs; arranges for vendors to perform on-site repairs.
  • Maintains asset and inventory management for IT equipment and peripherals.
  • Prepares and maintains a variety of logs, records, and reports on Help Desk operations including vendor service logs, purchase orders, inventory, status reports, and problem resolution.
  • Creates, modifies, and maintains domain user accounts.
  • Communicates technical information to non-technical users.
  • Identifies and recommends cost-effective solutions and technical system improvements.
  • Performs related duties as required.

Non-Essential Functions

  • Runs reports from Asset Management System.
  • Moves computer equipment, weighing over 50 pounds infrequently, around the building.
  • Ability to install, repair and maintain computer equipment; requires the use of a ladder.
  • RF Radio Support.

Required Qualifications and Education

  • Two years experience in a Help Desk environment or a related field.
  • Advanced knowledge of Windows 10 and Macintosh Operating systems.
  • Microsoft Office 2019 and 365 Office suite.
  • Working Active Directory knowledge.
  • Advanced methods and techniques of troubleshooting issues with computer hardware, printers, software, and peripheral equipment.
  • Principles and practices of customer service.
  • Ability to work well independently and in a team setting.
  • Clear and concise communication both verbally and written.
  • Principles and practices of record keeping.

Desired Experience

  • Basic knowledge of Windows Server 2012-R2, 2016, 2019
  • Automation of deploying Microsoft patches with SCCM
  • Asset management for hardware and software
  • Automated machine imaging solutions

Physical Demands

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in a stationary position 7+ hours if required.
  • Must be able to occasionally move about inside the office to access file cabinets and office machinery.
  • Must be able to communicate verbally and written.
  • Must be able to read from a screen.
  • Able to move of computer equipment up to 50 pounds.
  • Must be able to position themselves to move or install computer hardware.

Disclaimers

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States for this opening.

This company participates in E-Verify

Notice to California Employees and Prospective Employees
http://downloads.lemansnet.com/docs/LeMans_Corporation_CCPA_Employee_Privacy_Notice.pdf

Company Description
LeMans Corporation, the leading global distributor of motorcycle, snowmobile, ATV/UTV and personal watercraft parts and accessories headquartered in Janesville, Wisconsin.

LeMans Corp promotes racing through its campaign WE SUPPORT THE SPORT®, helping to drive consumers to dealerships, while entertaining its dealers through hospitality at the events it sponsors. LeMans Corporation d/b/a Parts Unlimited and Drag Specialties sells to over 20,000 dealerships worldwide. We continue to expand our service territory with our sister companies Parts Unlimited, Parts Canada and Parts Europe.

LeMans Corporation dba Parts Unlimited - Drag Specialties

Why Work Here?
Take your career path to next level and work for the #1 Distributor in the Powersports Industry!

LeMans Corporation, the leading global distributor of motorcycle, snowmobile, ATV/UTV and personal watercraft parts and accessories headquartered in Janesville, Wisconsin. LeMans Corp promotes racing through its campaign WE SUPPORT THE SPORT®, helping to drive consumers to dealerships, while entertaining its dealers through hospitality at the events it sponsors. LeMans Corporation d/b/a Parts Unlimited and Drag Specialties sells to over 20,000 dealerships worldwide. We continue to expand our service territory with our sister companies Parts Unlimited, Parts Canada and Parts Europe.

Address

Janesville, WI
USA

Industry

Technology

Website

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