Restaurant Assistant General Manager

LPQ MISSION

An innovative, plant-inspired brand that believes that great food shouldn't cost the earth and invites everyone to live well

LPQ CULTURE

IMPACTFUL | HAPPY | HONEST | FOCUSED

LPQ VALUES

QUALITY | AUTHENTICY | CONVIVIALITY | SIMPLICITY

10 QUALITIES WE SEEK IN A CANDIDATE

ARTICULATE | AMBITIOUS | CURIOUS | ENERGETIC | FLEXIBLE | HUMBLE | PASSIONATE | POSITIVE | PRESENTABLE

POSITION PURPOSE

As Assistant General Manager you will be the second in command in the restaurant, working closely with the General Manager to set the tone in the restaurant. The AGM plays an important role in driving the sales, efficiency and hospitality in the restaurant with a high performing team, quality food & a beautiful store environment. With an awareness of the store's financial performance, the AGM drives store performance with leadership and presence in both the back and font of house. The AGM will plan effectively with the GM to maximize and meet sales targets & average customer spend, reduce waste and achieve operational excellence in all store activities. The AGM leads by example and oversees the training, coaching and development of key team members to deliver the Steps of Service every day.

RESPONSIBILITIES

• Consistently represents the image and leadership style that is reflective of Le Pain Quotidien’s core values
• Builds a high-performing restaurant team, with high morale, honest conversations and develops them to manage an overall high-performing restaurant
• Uses financial reporting, analysis, and critical thinking to manage labor, inventory, and all other business lines to achieve optimal results
• Confidently handles guests complaints, concerns and service issues with grace; focuses on finding solutions and resolving issues quickly
• Enriches the Le Pain Quotidien experience by being a presence on the floor and effectively builds relationships with our guests, ensuring repeat visits

QUALIFICATIONS

· A minimum 1 year experience as a manager or assistant manager in a quick service or full-service restaurant or 1 year experience as a leader.

· Experience in various roles in hospitality, a passion for service and an understanding of what is needed to provide a high level of hospitality

· Experience overseeing back of house and front of house functions

· A have a passion for working with and developing teams

· The ability to work in high-pressure environments, leading and keeping teams calm and focused

· Experience in and an ability to use a Point of Sale (POS) system

· Highly developed interpersonal and communication skills