IT Clinical Systems Administrator

LaweLawe Management Group is pleased to announce we are activity seeking an experienced IT Clinical Systems Administrator.  The ideal candidate must successfully undergo a background check.  Obtain favorable DoD Security Clearance, and or preferably have an active Secret Clearance.  This is not a Remote Postion.

Medical/ Clinical Systems IT Administrator/ Fort Belvoir, Virginia

This position is on-site.

The Systems Administrator will provide state-of-the-art system administration solutions and support for hardware and software platforms to maintain the integrity of the operating system environment and various computers systems in a clinical environment. The ideal candidate will have an understanding of the Military Health Systems (MHS) electronic health record systems and project management for IT systems.

Duties and Responsibilities:

• Provide PACS and Digital Imaging IT support and sustainment from a variety of resources including computed tomography, computed radiography, magnetic resonance imaging, nuclear medicine, and ultrasound. Perform PACS system administrator duties.
• Provide pharmacy, Bio Medical, and Pathology IT support and sustainment.
• Perform setup and maintenance of desktop computers, printers, and network equipment.
• Assist with complex and everyday service requests relating to Clinical servers, hardware, and software problems; interacting and consulting with clients; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of server and system hardware, Firmware and software updates.
• Provide support in tracking and documentation of IT equipment age and condition and assist with the research, identification, and recommendation of LCR solutions for End User and Clinical Support Systems.
• Remediate all security vulnerabilities on all Clinical servers, desktops and infrastructure devices to meet security and operational requirements.
• Provide onsite support for testing, evaluation and implementation of new EHR, IT PACS, and IT systems and system enhancements.
• Provide documentation and reports according to Performance Metric, Policy, and SOPs.
• Manage ticket queues and respond to escalation tickets generated by the Global Service Center in accordance with the Service Desk Policy.
• Assist in authoring and maintaining end user training documents or SOPs regarding basic and advanced functionality of Microsoft Office and serve as escalation point for advanced Microsoft Office troubleshooting.
• Prepare, document and brief CCB questionnaire and Change Request for each Clinical Informatics project or task involved.
• Support and assist in troubleshooting, maintenance, testing and monitoring, upgrading, and documenting of all clinical information systems for the hospital and its outlying clinics
• Support and assist patch, harden and document clinical IT systems IAW DoD STIGS and other clinical information systems, so that clinical systems meet required DoD IT system security standard.
• Support and assist in preparation of CCB documents, participate in CCB meetings, and brief the Board on technical or nontechnical issues related to clinical IT systems.
• Provide support and expertise in performing clinical data mining and reporting requests for the hospital.
• Assist Project Management Office in all areas concerning Clinical Informatics projects and program management.
• Other duties as assigned.

Qualifications:

• Five (5) years of Microsoft server administration and support experience, with
• three of those years in a healthcare setting.
• Minimum three (3) years of experience in life cycle maintenance and support of clinical IT systems and applications, with two of those years in a healthcare setting.
• Must have Five (5) years of Microsoft Office Applications experience.
• Must possess required certifications per DoD 8570.1M for privileged level access.
• Active Secret Clearance Required
• Must be a United States Citizen--Only apply.

Skills:

• Excellent oral, verbal, and written communication skills
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Desired Qualifications:

• Bachelor’s degree in IT, IS or related field
• ITILv3 certification highly desired.
• Working Knowledge of ITIL’s Incident, Service, and Change management methodologies