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Technical Support Engineer II (New Orleans)

Lavoda Systems
New Orleans, LA
  • Expired: March 26, 2019. Applications are no longer accepted.

Job Description Technical Support Engineer II Job Type: Direct Hire, FTE Job Location: New Orleans, LA Job Responsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

Performs a variety of tasks including group or Individual training of users. - Knowledgeable regarding Windows Server 2008, 2012 & 2016 technologies, Firewalls, Routers, Switches and Telecom principles - Ability to work independently with complete ownership of technical issues - Act as escalation point as well as directly answering customer calls when needed regarding technical issues related to their hardware, software, network, VoIP phones, etc. - Identify, evaluate and resolve complex IT related issues for business customers - Seek to resolve as many customer issues during initial contact as possible - Escalate and coordinate repair and resolution of issues with other team members as necessary to resolve customer issues - Oversee follow up communication with customers to ensure their satisfaction and full resolution of their open issues - Log and track all activity in the appropriate systems to insure full documentation of the issues and resolutions related to individual accounts - Provide support and guidance to Level I and Field Service technicians as needed - Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts Strong consideration will be given to candidates with the following: • Telecom / VoIP Configuration & Management • MCSE • Networking + Organizational Responsibilities · - Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation Qualifications • Must possess strong troubleshooting skills for both hardware and software. • Must be able to repair hardware systems and replace items such as hard drives, power supplies, motherboards, RAM. • Basic hands on experience working with routing, IP addressing, DHCP, DNS, wireless terms (SSID, AP, 802.1x, etc) as well as basic telecom concepts. • Must possess strong customer service skills • Bachelor’s degree or 3 years hands on troubleshooting experience in lieu of degree. • Three to five years hands on technology experience Desktop Support.

Lavoda Systems

Address

New Orleans, LA
70123 USA

Industry

Technology

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