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Customer Support Specialist

Launched LA Castaic, CA
  • Posted: 5 days ago
  • $15 to $19 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

About Launched.LA

Launched.LA conceives, explores, and launches healthy lifestyle brands offering premium but affordable choices through digital and retail channels. Check out our brands: Hello Bello and Taffers Mixologist.

We’re a rapidly growing organization and partner with top celebrities to bring high-quality consumer products to market. Our team is made up of entrepreneurs, self-starters, highly-collaborative, and motivated rock stars. We’re looking for our next band member. Read below to see if it’s you.

We’re looking to grow our Customer Support team with seasoned representatives that are driven by excellence and providing the best support to our rapidly growing customer base.

This role will report to the Director of Customer Support, and other members of the leadership team to ensure the work reflects the companies’ business and brand requirements.

Responsibilities

  • Answer incoming calls, chats, and respond to customer’s emails

  • Manage and resolve customer concerns

  • Educate and sell products from all of our brands

  • Provide product and service information to customers

  • Document all contact information according to standard operating procedures

  • Recognize, document, and alert the management team of trends in customer calls

  • Follow up customer contacts where necessary

  • Upsell products and services

  • Other duties as assigned

Experience

  • High school diploma or equivalent

  • Proficient in relevant computer applications

  • 1-3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Superior listening, verbal, and written communication skills

  • Ability to handle stressful situations appropriately

Benefits/Perks

  • Competitive Salary & Vacation Policy

  • Full Health Benefits including medical, dental, and vision

  • Employee discount towards all Launched.LA brands

  • Dog-friendly office

Launched LA

Why Work Here?

Awesome executive team, great benefits, fun start-up culture!

Address

27859 Hancock Pkwy, Unit A, Castaic, CA 91384
Castaic, CA
91384 USA

Website

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