Launched.LA conceives, explores, and launches healthy lifestyle brands offering premium but affordable choices through digital and retail channels. Check out our brands: Hello Bello and Taffers Mixologist.
We’re a rapidly growing organization and partner with top celebrities to bring high-quality consumer products to market. Our team is made up of entrepreneurs, self-starters, highly-collaborative, and motivated rock stars. We’re looking for our next band member. Read below to see if it’s you.
We’re looking to grow our Customer Support team with seasoned representatives that are driven by excellence and providing the best support to our rapidly growing customer base.
This role will report to the Director of Customer Support, and other members of the leadership team to ensure the work reflects the companies’ business and brand requirements.
Answer incoming calls, chats, and respond to customer’s emails
Manage and resolve customer concerns
Educate and sell products from all of our brands
Provide product and service information to customers
Document all contact information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer contacts where necessary
Upsell products and services
Other duties as assigned
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
Competitive Salary & Vacation Policy
Full Health Benefits including medical, dental, and vision
Employee discount towards all Launched.LA brands