Project Manager

Growing software solutions firm looking to hire a Project Manager to their team. Position does allow 100% telecommute. Occasional travel to Columbia, MD could be required.

Key Responsibilities

Prepares project budgets for review and approval by management

Responsible for meeting all contractual deliverables and milestones according to the approved project plan

Responsible for project accountability

Assembles and manages project teams and assigns individual responsibilities

Serves as the liaison to the development and sales teams

Supervises implementation specialists

Validates business requirements with clients then measures and documents success in achieving the goals

Identifies upsell opportunities and routes opportunities to account managers/salespeople

Determines and acquires resources needed to ensure that deliverable deadlines and payment milestones are met within the approved project budget

Evaluates and mitigates project risks

Develops and manages project plan and budget

Monitors and reports project progress against objectives, internally, and with clients; escalates issues, risks to SA management when necessary

Understands and documents product issues

Oversees contractual software enhancements or defects

Coordinates, oversees, and provides product rollout and onsite support

Manages and maintains client relationships, serving as point of contact for all client issues and responding to client requests

Maintains consistent, ongoing contact with clients regarding project status, and conducts weekly project status meetings with agency project managers

At close of project, conducts project performance review, transfers project to the Customer Service team, and archives project in SharePoint

Must also be able to fill in for an implementation specialist when necessary, and perform the associated tasks

Knowledge, Skills and Abilities

Basic knowledge and understanding of computer / database concepts

Proficient in the fundamentals of project management

Knowledge of MS Project

Familiarity with SQL, web-based applications, and client-server applications

Excellent verbal and written communication skills

Ability to problem-solve tenaciously

Ability to communicate effectively during difficult customer issues

Ability to troubleshoot effectively

Ability to work well with others

Excellent customer service skills

Ability to work on multiple projects concurrently

Ability to manage multiple priorities

Ability to collaborate with others to cooperatively develop consensus based solutions

Enjoys having a variety of assignments and projects

Ability to work well with teams as well as independently

• Excellent customer service skills
• Ability to work on multiple projects concurrently
• Ability to manage multiple priorities
• Ability to collaborate with others to cooperatively develop consensus based solutions
• Enjoys having a variety of assignments and projects
• Ability to work well with teams as well as independently
• Ability to work with little direct supervision
• Ability to travel up to 15%

Qualifications

• BS / BA in computer science, information management systems, communications, English, education, business administration, or mathematics
• 3-5 years of project management experience serving in a technical role
• CAPM, or pursuant of PMP (desired)

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