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It Director

Latitude, Inc.
Rockville, MD
  • Posted: over a month ago
  • Full-Time
Job Description

Position Summary

Company is in search of an IT Director to be responsible for the day-to-day operations of the company’s hosted and on-premise IT infrastructure and the Infrastructure team’s personnel.

Essential Duties and Responsibilities

  • Manage, supervise, and lead team of IT engineers and support personnel.
  • Help lead, recommend, and implement short-term, mid-term, and long-term IT strategy in alignment with corporate goals
  • Responsible for gathering, compiling, and reporting to upper-level management key metrics for network and systems availability and performance.
  • Have the ability to be a technical resource to teammates as well as have the ability to perform IT tasks when required. Such IT tasks are (but not limited to); systems performance and availability, preventive maintenance, backup and restore, patching and other security measures, network changes, end user / workstation support.
  • Ability to communicate clear technical instructions and requirements to third party providers.
  • Understand networking and VPNs to better support, configure, and monitor the company’s internal networks
  • Ability to plan and or delegate the management and implementation of infrastructure projects and upgrades.
  • Will act as the highest level of escalation to resolve IT infrastructure issues.
  • Create policies and procedures for the IT team for both internal and external processes.
  • To ensure a standard of excellence and implement proper IT processes to ensure all work is performed in such a way as to minimize disruption to the business.
  • Other duties as assigned

Education, Experience and Qualifications

  • BS in Information Technology or related field
  • Experience managing and supporting IT infrastructure and helpdesk processes /tasks

Knowledge, Skills and Abilities

  • Thorough experience and knowledge of networking (LAN, WAN, VPN). With the experience of designing and implementing equipment such as switches, firewalls, and routers.
  • Firewall support and knowledge of IT security
  • Strong knowledge of Microsoft Active Directory, office 365 and Microsoft Windows Management and products
  • Strong knowledge in configuring, administering, and maintaining Windows & Citrix based environments.
  • 7 + years supporting corporate IT infrastructure solutions and hands on knowledge of corporate IT infrastructure. ·
  • Experience designing, implementing, and supporting corporate IT systems and networks.
  • Good written and verbal communication skills with the ability to communicate technical terminology to people with limited technical understanding · Proactive and solutions driven.
  • Ability to work to tight deadlines and budgetary limitations.
  • Self-managing and Pro-active.
  • Previous experiencing supporting healthcare or health insurance business is a plus.

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Latitude, Inc.


Rockville, MD



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