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Help Desk Windows IT Support Specialist

Latitude, Inc.
Norfolk, VA
  • Posted: over a month ago
  • Full-Time
Job Description

As an IT Support Specialist, you will need an in-depth knowledge of Microsoft servers, workstations, and networks, along with a high value for customer service.

  • Minimum of 2 to 3 years’ server/network administration.
  • Direct experience with Windows 8, 10, and server 2012, 2016, 2019.
  • Hands on experience with Active Directory, Group Policy, Exchange, and Hyper-V.
  • Intermediate experience with routers, switches, and troubleshooting connectivity.
  • Managed Services or Technology Consulting experience a plus!

Things You Will Do:

As an IT Support Specialist, you will act as an escalation point, and troubleshoot a wide variety of challenging issues such as the following:

  • Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
  • Support desktops, servers and networks in multiple environments.
  • Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

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Latitude, Inc.


Norfolk, VA



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