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Help Desk - Top Secret Clearance Requried

Latitude, Inc. Bethesda, MD
  • Posted: over a month ago

KEY RESPONSIBILITIES:

Ensure all calls/emails are logged, maintained and answered using our helpdesk ticketing system

Provide support over the phone and in-person, including researching issues and resolving each interaction with customer satisfaction

Troubleshooting hardware, software or network problems

Perform routine software/firmware upgrades on computers and associated peripherals

Deploying new computers including imaging/cloning, software installation and data migration

Coordinate hardware and software repairs with vendors

Help maintain accurate hardware and software inventories

Maintain and troubleshoot vendor-provided software used for online purchasing, quoting, etc…

Perform additional related duties as assigned

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