Help Desk Analyst
- Posted: over a month ago
Growing firm looking to bring on a Help Desk Analyst to their team. Great opportunity for a recent College Graduate with a Technical Background. Position allows for some telecommute.
Strategy & Planning
Establish (or refresh) policies and procedures for tracking the sign-in and sign-out
of mobile assets, such as laptops, PDAs, and other devices.
Explore opportunities for maximizing or exploiting unused or partially used IT
assets to achieve full efficiency and ROI from company resources.
Develop strategies and external relationships to implement plans for auctioning,
recycling, or otherwise selling obsolete assets.
Participate in evaluation of the asset management process.
Acquisition & Deployment
Placing orders for hardware, software and other needed item with vendors online
and over the phone.
Maintaining hardware inventory of PCs, laptops, scanners, printers and other
Maintaining software inventory of computer application keys, serial numbers and
support contact information.
Assisting with research as needed for project and budgets given by the
Information Technology’s CIO and team.
Ensuring invoices are coded and sent to appropriate individuals for payment.
Keeping an active budget on department expenses.
Placing calls for and scheduling maintenance and support needs.
Troubleshooting or assisting with help desk tickets as needed.
Performing or assisting with setup of computer equipment like phones, PCs,
smartphones, etc. as needed.
Other duties as assigned.
Formulate and implement processes and procedures for tracking and analyzing
technical and financial data of company software, hardware, and equipment from
requisition through retirement.
Track and maintain copies of software licenses, warranties, maintenance
agreements, and vendor contracts.
Enter all software and hardware serial numbers or identification tags into
configuration management system (CMS) and ensure information is up-to-date,
accurate, and auditable.
Perform inventories and usage monitoring of all IT assets and record all findings,
changes, physical location, and incidences of support.
Research industry best practices and compare against the organization’s practices
in order to establish benchmarks for managing IT assets.
Effectively communicate asset management strategies to team members and
stakeholders in a timely and clear fashion.
If possible, standardize equipment to lower total costs.
Generate, distribute, and review relevant management reports.
Investigate and resolve exceptions and accuracy issues of the CMS repository.
EDUCATION, EXPERIENCE & REQUIREMENTS:
Formal Education & Certification
College diploma and/or equivalent work experience.
Certifications a plus.
Knowledge & Experience
Working technical knowledge of network, PC, and platform operating systems.
Extensive application support experience.
Working technical knowledge of current systems software, protocols, and
Strong knowledge of local area network administration.
Hands-on software and hardware troubleshooting experience.
Experience with data management.
Experience documenting and maintaining configuration and process information.
Good understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
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