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Help Desk Analyst

Latitude, Inc.
Baltimore, MD
  • Posted: over a month ago
  • Full-Time
Job Description

Growing firm looking to bring on a Help Desk Analyst to their team. Great opportunity for a recent College Graduate with a Technical Background. Position allows for some telecommute. 

Strategy & Planning

 Establish (or refresh) policies and procedures for tracking the sign-in and sign-out
of mobile assets, such as laptops, PDAs, and other devices.
 Explore opportunities for maximizing or exploiting unused or partially used IT
assets to achieve full efficiency and ROI from company resources.
 Develop strategies and external relationships to implement plans for auctioning,
recycling, or otherwise selling obsolete assets.
 Participate in evaluation of the asset management process.
Acquisition & Deployment
 Placing orders for hardware, software and other needed item with vendors online
and over the phone.
 Maintaining hardware inventory of PCs, laptops, scanners, printers and other
 Maintaining software inventory of computer application keys, serial numbers and
support contact information.
 Assisting with research as needed for project and budgets given by the
Information Technology’s CIO and team.
 Ensuring invoices are coded and sent to appropriate individuals for payment.
 Keeping an active budget on department expenses.
 Placing calls for and scheduling maintenance and support needs.
 Troubleshooting or assisting with help desk tickets as needed.
 Performing or assisting with setup of computer equipment like phones, PCs,
smartphones, etc. as needed.
 Other duties as assigned.

Operational Management
 Formulate and implement processes and procedures for tracking and analyzing
technical and financial data of company software, hardware, and equipment from
requisition through retirement.
 Track and maintain copies of software licenses, warranties, maintenance
agreements, and vendor contracts.
 Enter all software and hardware serial numbers or identification tags into
configuration management system (CMS) and ensure information is up-to-date,
accurate, and auditable.
 Perform inventories and usage monitoring of all IT assets and record all findings,
changes, physical location, and incidences of support.
 Research industry best practices and compare against the organization’s practices
in order to establish benchmarks for managing IT assets.
 Effectively communicate asset management strategies to team members and
stakeholders in a timely and clear fashion.
 If possible, standardize equipment to lower total costs.
 Generate, distribute, and review relevant management reports.
 Investigate and resolve exceptions and accuracy issues of the CMS repository.

Formal Education & Certification
 College diploma and/or equivalent work experience.
 Certifications a plus.
Knowledge & Experience
 Working technical knowledge of network, PC, and platform operating systems.
 Extensive application support experience.
 Working technical knowledge of current systems software, protocols, and
 Strong knowledge of local area network administration.
 Hands-on software and hardware troubleshooting experience.
 Experience with data management.
 Experience documenting and maintaining configuration and process information.
 Good understanding of the organization’s goals and objectives.
 Knowledge of applicable data privacy practices and laws.

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Latitude, Inc.


Baltimore, MD



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