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Collections Specialist - Credit Union (Partially Remote)
Latitude, Inc. Reston, VA

Collections Specialist - Credit Union (Partially Remote)

Latitude, Inc.
Reston, VA
Expired: February 01, 2024 Applications are no longer accepted.
  • $50,000 to $55,000 Yearly
  • Full-Time
Salary: $50,000 - 55,000/year
This position allows hybrid remote work after 6 months.

We are currently seeking an Collections Specialist to assist the Default Prevention and Recovery department in monitoring loans that are in default in the credit union loan portfolio as well as providing support services in managing the process of loan extensions, loan modifications and foreclosures

  • Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up.
  • Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets.
  • Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing.
  • Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures.
  • Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately.
  • Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts.
  • Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system.

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
  • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
  • Must have good communications skills.


Latitude, Inc.

Reston, VA


Finance and Insurance

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