Laron's 30 year+ success story in heavy industrial machining and maintenance is made possible by the talent and dedication of our Employee Owners. As a Prospective Owner, you will have a responsibility and stake in “keeping our customers in motion.” We maintain a business culture based on safety, integrity, and quality service and our success demands an ongoing team commitment to these core values.
Service Representatives are the primary point of contact with customers, prospective customers, and vendors. Sales activities include but not limited to:
- accurately representing the service capability and products of the company
- working with customers to understand and solve customer issues
- providing justification for the customer to use the company’s services and products (closing the sale).
- developing, maintaining and in some cases repairing customer relationships
Responsibilities and Duties
- A successful Service Representative has a high degree of professional independence and must possess/exercise a strong professional desire to seek out, consider and recommend solutions to problems in the customer’s work environment. Problems may or may not be evident to the customer and are frequently brought to light through the curiosity of the Service Representative and fully defined through a cooperative dialogue with a customer representative and/or other company experts.
- Identify customer needs, raising customer awareness, the development of quotations for the work, identifying the scope of proposed work to the production group, following the work progress and working in collaboration with production managers and the company accounting personnel in preparing/approving billing for the customer’s work accomplished.
- In situations where customers are dissatisfied with service and/or warranty issues arrive, the service representatives will be primarily responsible for ensuring the customer relationship is maintained/restored.
- The company provides a full spectrum of industrial services to heavy industrial operators such as power generation plants, mining operations, manufacturing plants, agricultural operations, public works plants and large facilities. Service Representatives are expected to act in the role of technical advocate for the customer and as such must have aptitude, experience and/or technical expertise in the design, installation, maintenance, repair and/or operation of heavy industrial equipment. This position will have a primary focus of representing Mechanical, Fabrication, and Machining aspects of Industrial Service work and will therefore need experience and expertise in one or more of the mentioned service areas.
- The nature of the Service Representative’s work requires the representative to be a self-starter, work independently, relate well to all levels of customer organizations and in many cases work in unfamiliar environments. Service Representatives are required to travel extensively using a company vehicle.
Knowledge, Skill and Abilities
Service Representatives need to be proficient in several computer applications, which include Microsoft Word, Excel, Power Point, Project and the custom applications including the company designed quoting system.
Credentials and Experience
An appropriate mix of education and experience which would allow the employee to obtain the knowledge, skills and abilities listed above; and at least 5 years of experience directly related to the duties and responsibilities specified.
Physical Requirements and Environment
- Work involves almost constant exposure to unusual elements, such as extreme temperatures, toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, and/or loud noises.
- Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.
- Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
- During customer site visits, exposure to wide variety of potential hazards that require following extensive, customer mandated safety precautions and may include the use of protective equipment
Machinist Machining Welder Fabrication Electric motors Gear Boxes Pumps Compressors Mechanic Motor shop Project Manager Word Excel Estimator Power Plant Power Municipal services Water P91 Piping Fitter Bearings Mining Aggregate Manufacturing CAD Engineering General Electric Siemens Falk SEW Nord Flender Air Cooled Condensers Cooling Towers Fans Balancing Field Service Installation Quoting Stainless steel ASME MSHA OSHA Safety Winder
Laron provides a full suite of benefits you would expect; medical, dental, vision, PTO, sick time, vacation, 401k, short/long term disability, ESOP (employee stock ownership plan), annual bonus potential, and more. (Employee status eligibility and vesting periods apply to some benefits)
Laron is a Drug-free, Equal Opportunity Employer that values diversity in the workforce. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions are based on job related factors.
The preceding job posting is not a complete list of possible tasks since positions evolve with technology and customer needs. If necessary, you may request a reasonable accommodation at any time.