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Medical Case Manager

Lansing Area AIDS Network Lansing, MI

  • Posted: over a month ago
  • $40,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description: POSITION: Medical Case Manager REPORTS TO: Care Program Managers SALARY: $40,000 JOB SUMMARY: Under the supervision of the Care Program Manager(s), this person is responsible for the provision of medical case management oversight, including adherence to medical protocols, risk reduction and health education services, and outreach to targeted populations, i.e. bringing clients out of care into care. The goal of the Medical Case Manager is to help individuals living with HIV to access primary medical care and medications, identify and remove barriers to medical care, and ensure adherence to prescribed medical treatment. The Medical Case Manager meets regularly with the care team to monitor program objectives and other issues pertinent to the successful completion of various goals. The position is also responsible for attendance at regular staff meetings. EXAMPLES OF DUTIES Essential Duties: Provides counseling and health education and monitoring of assigned clients.Reviews charts of assigned clients quarterly to assess for medical needs.Assists in obtaining required lab work for all active clients.Monitors lab work in compliance with the Standards of Care; CD4 Counts, Viral Loads, and others as necessary and appropriate.Monitors follow through with medical appointments.Assists in the identification, and recruiting, of participants in various prevention interventions which target Persons Living with HIV/AIDS.Provides support, external and internal referral services as necessary and appropriate with regard to other Care services; medical and dental care, mental health and/or substance abuse services, food and nutrition, housing, transportation, and others as identified during clinical follow-up.Assists clients as they prepare for medical appointments and meetings with physicians and other medical personnel; helps define concerns, helps develop questions that should be raised in the examining room, helps client focus on the appointment.Provides ongoing adherence counseling to enhance adherence to prescribed medical protocols, medications, and treatments and refers for internal workshops and adherence groups as necessary and appropriate.Provides ongoing risk reduction and health education services and refers for internal prevention services as necessary and appropriate.Assists with the completion of necessary client paperwork for such services as the AIDS Drug Assistance Program (ADAP), the Michigan Dental Plan, housing assistance forms as necessary for Housing Opportunities for Persons Living with AIDS (HOPWA), and others.Maintains good working relationships with LAAN staff, contracted staff, volunteers, service providers, and staff of collaborative partners such as the Ingham County Health Department and other agencies. Serves as part of an interdisciplinary team for prevention, care, and volunteer services.Assists with data collection and reporting for the care team. Is responsible for the efficient entry of data through the CareWare System, works closely with the care team members, the Administrative Assistant, Financial Director and Executive Director to ensure that all monthly, quarterly, semi-annual, and annual reports are delivered in a timely manner.Assists with the provision of staff and volunteer trainings relative to medical case management.Assists in the development, selection, and distribution of appropriate adherence and clinical materials.Provides input from the community as it relates to various clinical strategies or education programs, their efficacy, content, or recommended revisions.Coordinates medical updates and workshops for staff and clients in conjunction with the care team.Assists, as assigned with the training of, and the provision of technical assistance to, other agencies and individuals relative to medical case management services, counseling and testing services, and HIV 101.Will assist with speaking and special events.Assists the LAAN team to view all clients with respect, warmth, and cultural competence.Participates in, and attends, staff meetings. Attends other meetings or community events as assigned by Care Managers, Executive Director, or Board of Directors. Provides necessary information to appropriate staff, Board, and community members.Ability to work flexible hours (including occasional weekends) due to the nature of various special educational and fundraising events. Important Duties Ability to balance both office contacts with clients, as well medical setting appointments.Clinical documentation and timely, accurate written reports to staff and funders.May serve on various committees, Boards, and task forces at the discretion of the Executive Director or Board of Directors.Remain current on available resources and requirements for latest interventions and strategies, and Standards of Care for Medical Case Management.May assist, as requested, with research, grant writing, or other resource development.May be asked to assist with various fund raising, special events, or media events.Perform other duties as assigned by the Care Managers, Executive Director, or Board. The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. EMPLOYMENT QUALIFICATIONS Knowledge Of HIV 101, a basic knowledge of HIV/AIDS.Standards of Service for HIV Case Management in Michigan: Medical and Non-MedicalHIV prevention and risk reduction strategies, counseling and testing protocols, and related intervention strategies including, but not limited to lab reports, and medication protocols.Community resources and referrals.Practical knowledge of behavior change strategies of various modalities.Research, data analysis, and report preparation techniques.Computer applications related to the work.Correct oral and written English usage.Business correspondence.Standard office practices, including the operation of office equipment. Skill In Effectively relating to and dealing with diverse populations.Ability to form rapport and manage both long-term client relationships as well as ability to handle physical and emotional crisis.Effective teamwork and interpersonal skills.Oral and written communications.Public speaking.Providing data and reporting materials in a timely, accurate and efficient manner.Counseling.Using sound independent judgment within established procedural guidelines.Preparing clear, concise and effective written materials.Maintaining accurate records and files.Establishing and maintaining effective working relationships with those contacted in the course of the work.Handling crisis situations in a calm and focused manner, providing support to colleagues and various team and community members.Networking with community leaders, various AIDS service organizations, health departments, private physicians, hospital personnel and others. LICENSES AND CERTIFICATIONS A valid Michigan Vehicle Operator’s License and Michigan Department of Health and Human Services Certification as a Case Manager (or ability to obtain within three months of hire or as MDCH training schedule allows). PHYSICAL DEMANDS Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone. Duties may require an employee to exert up to 25 pounds of force occasionally, up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. EDUCATION At minimum, a Bachelor’s Degree in Social Work or equivalent; medical training or work in the medical field and experience with HIV/AIDS will be helpful. EXPERIENCE Experience working with chronically ill, diverse populations, experience in HIV/AIDS or the willingness to become facile in all aspects of HIV/AIDS. BENEFITS Benefits include medical, dental, and vision insurance, short and long-term disability, life insurance, Simple IRA matching, paid holidays, and paid time off. This description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.

Lansing Area AIDS Network

Why Work Here?
Great organization helping those living with HIV in our community.


913 W. Holmes Rd. Ste. 115

Lansing, MI



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