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Patient Care Coordinator

Lane County Springfield ,OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the position
As a part of the health care provider team (provider, nurse, medical assistant, etc) the PCC will coordinate the activities of the team by coordinating care to patients on the provider's daily schedule, by proactively managing and coordinating care for patients not on the schedule, disseminate incoming information (in written, verbal, or telephone form) to the appropriate team member so as to contribute to complete preventive, responsive, and chronic care for all patients who are part of the assigned panel; and to perform related duties as assigned.

About the Division
The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004.  We provide a broad array of services to adults and children in an outpatient setting. The CHC is the primary source for uninsured and underinsured.  Our clinics are Federally Qualified Health Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. 

This position coordinates services for all patients who are part of the assigned panel, especially those within identified population groups needing chronic care management according to established patient population management guidelines.

Schedule: Monday - Friday; 8:00am - 5:00pm

*This is an AFSCME represented position*

Trauma Informed Care Statement
Lane County Health & Human Services is committed to providing Trauma Informed Care.  As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.  Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.  Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2018-2021 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Examples of Duties - Duties may include, but are not limited to the following

Act as a primary conduit for the transmission of information between providers and patients.

Coordinate services for all patients who are part of the assigned panel, especially those within identified population groups needing chronic care management according to established patient population management guidelines.

Provide advocacy, information and referral services to patients and families to address their medical and psychosocial needs.

Review provider schedules and individual patient charts and assist the team in coordinating care for visits and for future healthcare needs.

Handle calls from patients and resolve or transfer/redirect to other team members as appropriate.

Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.

Support patients and providers in the medication refill process

Use registry and other information to inform team members of preventive care required for each patient seen each day.

Ensure that all patients are tracked and data entered into systems for follow-up and reporting.

Regularly review registry information for assigned panel of patients and arrange for care needed to proactively coordinate healthcare needs.

Coordinate with other team members to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.

Work with the medical staff to develop, implement and carry out programs in chronic disease management for patients, with such problems as diabetes, asthma, congestive heart failure, hypertension and depression, based on chronic disease management model.

Assist in coordination of care with pharmacies, insurance companies and other providers in the community. Ensure that information goes when and where it is needed.

Participate in team decisions regarding data requirements for pro-actively managing the team's panel.

Use and update the directory of resources in the service area to meet basic health and human needs.

Act as a back-up to other Patient Care Coordinators or to other team members as needed.

Perform other duties as assigned.

Minimum Qualifications

Knowledge of:
Principles, practices and concepts of primary medical care.

Laws, rules and regulations governing the treatment and care of patients and the scope of responsibility of the provider.

Clinical processes and procedures including scheduling, paperwork and assisting other team members.

Principles and procedures of record keeping and recording.

Medical insurance processes.

Diseases, infections and preventative care of patients associated with the clinic.

Services provided by the program, clinic and department.
Community resources, services and programs for patient referral.

Clinical processing and practices.

Clinical supplies and medications.

Modern office procedures, methods and computer equipment.

First aid.

Ability to:
Ability to use the resources available within the Center with little effort.

Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Understand, analyze and transmit information effectively; receive and act upon verbal and written information; learn assigned tasks quickly; anticipate patient and provider needs.

Prioritize work and practice time management to ensure timelines are met and the needs of multiple clients are addressed.

Utilize problem solving skills in a complex environment.

Coordinate and schedule patients for efficient processing in the clinic.

Keep accurate and detailed records and charts on clients.

Establish and maintain professional, effective working relationships with supervisors, peers and clients.

Work effectively in a team environment.

Communicate clearly and concisely, both orally and in writing.

Perform data entry and mathematical calculations as needed.

Use Microsoft word and Excel proficiently

Perform a variety of clerical processing tasks including typing, word processing, filing and receptionist duties.

Experience and Training; Additional Information

Graduation from high school or equivalent; and

Graduation from an accredited Medical Office Assistant or Medical Assistant program; or

Graduation from an approved school for Licensed Practical Nursing.

Two years experience in direct patient care as an LPN or MA.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:
Possession of a State of Oregon license as a Licensed Practical Nurse or;

Certification through a nationally recognized Medical Assistant or Medical Office Assistant certification program at the time of appointment.

Diploma from certified program.

NPI for LPN if applicable.

Current BLS/CPR.

Immunization Record/TB Test results.

This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable.   
Offers of employment are contingent upon consenting to and successfully passing a drug screening test; negative results are reimbursable. 

Please note that as part of the screening process Lane County will verify license and certification status.

Tobacco Free Campus Policy
The Board of County Commissioners wants to help Lane County be the healthiest county in the state. Effective October 1, 2018, any tobacco use, including vaping devices, will not be allowed inside or on the grounds of properties owned or occupied by Lane County including: All outdoor areas, parking lots, County vehicles, and personal vehicles while on County property.

Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.

Lane County

Mission Statement Enhancing individual and family wellness through integrated care and community connections. Information Lane County Behavioral Health Services encompasses a broad array of services and programs. Services include treatment for children, families, and adults. Services can be accessed through a variety of programs focusing on mental health issues. Lane County Behavioral Health Services is a public mental health provider receiving funding from state mental health grants and client fees, some of which may be in the form of Medicaid, Medicare, and other insurance carriers’ reimbursements. Behavioral Health Services of Lane County is a National Health Services Corps site. This health center receives HHS funding and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.


Springfield, OR