Service Manager

Overview
Lakeside International is currently seeking a successful and driven professional to take on the Service Manager opportunity at our Milwaukee location. This is a great opportunity to join a dynamic and growing dealer group.

Accountabilities:

Revenue:

• The service manager is responsible for the branch service department and its technicians; including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
• Establish financial and operating objectives for the branch service department in support of company’s annual business planning process
• Ensures branch service department business plan is met monthly
• Evaluates service department’s performance against target goals and standards, taking appropriate corrective action when needed

Operations:

• Holds weekly shop meetings to review shop kpi’s, policies, procedures, technical updates, customer issues, safety topics, etc.
• Ability to travel and see customers with outside sales team or independently to ensure positive customer relations and grow the service business
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Maintains cleanliness and organization of shop and service area, and along with General Manager ensures overall upkeep of facility and grounds
• Assist in coordinating and implementing branch advertising and service specials
• Ability to handle upset customers in a professional manner
• Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
• Fosters effective and timely communication between service and all other branch departments
• Oversees purchasing and acquisition of appropriate department tooling and equipment
• Works with accounting to collect past due service invoices and resolve customer concerns

Personnel:

• Actively recruit technicians and ensure headcount and retention targets are achieved
• Be engaged with local trade schools, and participate in recruiting events, advisory boards, etc.
• Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
• Ensure shop personnel are properly trained, and work with employees on career path development

Skills, Knowledge, and Experience Required:

• Associate’s degree (AA) in a technical field or a minimum of 5 years of comparable work experience
• Management skills to include strategic plan development, decision-making abilities, and program implementation
• Supervisory skills to include the ability to coach, train, and motivate subordinates to reach established department goals
• Must be highly organized, detail-oriented, results-driven, and works well under pressure
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Ability to demonstrate or display extensive product knowledge to customers and staff
• Have or obtain and maintain a commercial driver’s license (CDL)
• Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
• Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER